Retail Team Member: Customer Service, Stock & Checkout

Michaels; Laval; On-site; CAD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Tuition assistance

Job summary

Michaels Stores Laval location is seeking team members to support customer service, checkout, and daily store operations. You will help customers find products, enroll shoppers in rewards programs, and assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store.

Team members contribute to a well-merchandised, in-stock store by unloading trucks, stocking shelves, and executing planograms while adhering to SOPs and safety programs. Flexible hours may apply.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Assist customers in shopping, locating products, and providing solutions.
• Provide a fast and friendly checkout with standard cash handling.
• Engage customers in Rewards and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes: BOPIS and Ship From Store.
• Participate in truck unloading, stocking, and planogram maintenance.
• Complete merchandise recovery and the go-back process; keep store well-merchandised and in-stock.
• Support Store In Stock Optimization (SISO) and AD set duties.
• Assist shrink and safety programs; follow SOPs and company policies.
• Interact professionally, promote the organization’s values, and model a positive image.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Stocking

Job description

Michaels Stores Laval location is seeking team members to support customer service, checkout, and daily store operations. You will help customers find products, enroll shoppers in rewards programs, and assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store.

Team members contribute to a well-merchandised, in-stock store by unloading trucks, stocking shelves, and executing planograms while adhering to SOPs and safety programs. Flexible hours may apply.