Customer Service Team Leader

Speculative Application; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise de produits de boulangerie recherche un Team Leader en Service Client pour rejoindre son équipe à Montréal. En charge de superviser les activités de votre section et d'assurer la satisfaction client, ce poste permanent à temps plein offre de nombreuses opportunités d'avancement et divers avantages. Vous aurez l'occasion de gérer une équipe, d'améliorer les performances et d'appliquer des normes de qualité solides.

Benefits

Formation continue

Plan d'aide aux employés et à la famille

Jours de maladie et vacances flottantes

Remises sur les achats en magasin

Vêtements de travail fournis

Opportunités d’avancement

Autres avantages

Qualifications

• Expérience d’un an dans un poste similaire ou lié au service à la clientèle.
• Capacité à gérer une équipe d’employés.
• Connaissance des techniques de vente et de service client.

Responsibilities

• Superviser l'équipe et les activités, gérer l'inventaire et la caisse.
• Maximiser la performance des ventes et du service client.
• Former les nouveaux employés selon les besoins.

Skills

Management d'équipe

Service à la clientèle

Techniques de vente

Dynamisme

Autonomie

Job description

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status: Permanent - Full time

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities:

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests/special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements:

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

*Please note that only selected candidates will be contacted.

Are you interested in joining our big family but don’t know where to start? Send us a speculative application!