Customer Service Team Leader

Speculative Application; Montreal; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Team Leader, where you will enhance team performance and customer satisfaction in a dynamic environment. This role offers the opportunity to lead a dedicated team, manage store operations, and ensure high standards of service and product quality. With ongoing training and opportunities for advancement, you will be part of a supportive family that values teamwork and excellence. If you are passionate about customer service and ready to make a difference, this position is perfect for you!

Benefits

Ongoing training

Employee and Family Assistance Plan

Sick days and floating vacations

Discounts on in-store purchases

Work clothes provided

Opportunities for advancement

Qualifications

• 1+ years of experience in a customer service-related position.
• Knowledge of sales techniques and team management.

Responsibilities

• Monitor and control personnel and activities of the section.
• Manage section inventory and cash register.
• Ensure quality and sanitation standards are met.

Skills

Customer Service Techniques

Team Management

Fluency in French

Fluency in English

Job description

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status: Permanent - Full time

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities:

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests/special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements:

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

*Please note that only selected candidates will be contacted.

Are you interested in joining our big family but don’t know where to start? Send us a speculative application!