Customer Relations Associate - PT

basspro; Saskatoon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Bass Pro Shops

Job summary

Bass Pro Shops & Cabela's is seeking a Customer Service Representative to handle inbound calls, process orders, and answer inquiries with a focus on delivering an exceptional experience at our Saskatoon location.

The role emphasizes friendly customer engagement, adherence to policies, and the ability to resolve issues by using sound judgment. Experience in retail or outdoor lifestyle is preferred, with opportunities for growth and comprehensive benefits.

Qualifications

• One or more years' experience in a sales or service environment is preferred
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela's programs
• Use current POS and Inventory (SAP) systems to accurately complete customer transactions following policies
• Respond and handle customer issues using good judgment and logic
• Assist asset protection in procedures and policies
• Address unhappy customers by correcting issues or notifying a Manager on Duty
• Open and close duties: stock, cash wraps, cleaning, and organization
• Assist in other areas of the store when needed

Job description

Summary: Reporting to the Group Sales Manager - Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela's programs
• Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications

• One or more years' experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund
• Bass Pro Shops