customer service supervisor – retail

The Preeners Dry Cleaner; Oakville; On-site; CAD 42,000 - 62,000; Full time

Job summary

The Preeners Dry Cleaner in Oakville, Ontario is seeking an experienced supervisor to lead day-to-day operations at our on-site facility. You will manage staff, assign tasks, and ensure smooth customer service and inventory control.

Ideal candidate has 3–5 years of supervisory experience in a retail or service environment, excellent scheduling skills, and the ability to resolve customer requests and supply issues promptly. This on-site role requires reliability and strong leadership.

Qualifications

• Secondary school graduation certificate.
• 3–5 years of experience.
• Ability to supervise staff and coordinate schedules.
• On-site work only.

Responsibilities

• Supervise staff (apprentices, stage hands, design team, etc.).
• Assign sales workers to duties.
• Authorize payments by cheque.
• Establish work schedules.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and coordinate activities of workers.

Skills

Staff supervision

Scheduling

Customer service

Education

Secondary school diploma

Job description

Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

Non-smoking

Responsibilities

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Authorize payments by cheque
• Establish work schedules
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 3-4 people
• Cashiers
• Experience and specialization
• Product or manufacturing design
• Personal care items