Customer Service Specialist (FOH) - Yorkville

Rippling, Inc.; Toronto; On-site; CAD 23,000 - 28,000; Part time

Job summary

Kitchen Hub in Ontario is seeking motivated individuals to join our busy operations team. You will support customers and delivery drivers, partner with restaurant partners, and ensure orders are fulfilled accurately and on time.

The role offers flexible hours with both part-time and full-time opportunities. Ideal candidates are friendly, reliable, and able to lift up to 20lbs, with strong English communication abilities.

Qualifications

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences.
• Outgoing and friendly personality with strong communication skills.
• Punctual, reliable and able to maintain consistent attendance.
• Flexible hours including early mornings, evenings, weekends, and/or holidays.
• Positive, proactive and solution-focused mindset.
• Great attention to detail and organized work habits.
• Ability to lift up to 20 lbs and move with paced mobility during shifts.
• Strong spoken English proficiency.
• Health and Safety and/or Food Handler certification is an asset.

Responsibilities

• Be part of an engaged, energetic store operations team.
• Contribute to an unbelievable experience for customers and delivery drivers.
• Collaborate with restaurant partners to move orders efficiently from their space to the front of house.
• Ensure complete orders are delivered to the correct customer or driver.
• Assist customers with ordering on kiosks and be a Kitchen Hub expert.
• Resolve order issues quickly and turn every interaction positive.
• Maintain store and dine-in areas, including cleaning and housekeeping tasks.
• Participate in Health & Safety program and uphold safety standards.
• Communicate with partners to meet operational standards.
• Assist with receiving deliveries when required.
• Support management with other duties as needed.

Skills

Customer service

Outgoing

Reliability

Flexibility

Attention to detail

Team oriented

Communication

Safety awareness

Job description

Kitchen Hub creates unbelievable takeout experiences. As Canada’s first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada’s best restaurant brands together. Customers can order from the city’s best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants.

Kitchen Hub is a team of professionals bringing together the worlds of hospitality, technology, and real estate. With 3 locations in Ontario (soon to be 4!) and 1 location in Calgary, we are growing quickly and looking for talented individuals who are eager to work with great people and bring care and quality back to the takeout experience.

Position Summary

Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors.

We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.

Role and Responsibilities

• Be part of an engaged, energetic and fun operations team in our store.
• Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
• Work with restaurant partners to efficiently run food from their space to our front-of-house.
• Ensure complete orders are expedited to the correct customer or driver.
• Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
• Resolve order issues efficiently and turn every interaction to a positive experience.
• Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
• Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
• Communicate effectively with restaurant partners to help ensure operational standards are met.
• Problem solve to find solutions to technical issues that arise and impact the customer experience.
• Consistently follow operational procedures and look for new ways to improve efficiencies.
• As required, assist with receiving deliveries.
• Other duties as requested by management.

Qualifications

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences
• Is outgoing and friendly
• Is punctual, reliable and can be counted on for consistent attendance
• Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
• Has a positive, proactive and solution focused mindset
• Shows great attention to detail and is organized and tidy
• Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
• Strong communication skills in spoken English
• Health and Safety, and/or Food Handler Certification considered an asset

Compensation

17.95/hour

Employment Type

Part-Time, Full-Time

Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.