Customer Service - Seasonal

Bass Pro Shops; Calgary; Hybrid; CAD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Employee discounts

Fun work environment

Competitive wages

Career advancement opportunities

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Calgary is hiring a part-time Customer Service Representative to greet customers, process orders, and handle inquiries in a friendly, engaging way.

The role uses POS and SAP systems for transactions, with emphasis on policy compliance and exceptional service. Relevant product knowledge is an asset and helps deliver a legendary Bass Pro Shops experience.

Qualifications

• 1+ years in a sales or service environment preferred.
• Ability to provide superior customer service and exceed expectations.
• Knowledge of Bass Pro Shops & Cabela’s products is an asset.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner.
• Use POS and SAP systems to process transactions and verify age restrictions.
• Address customer inquiries and complaints, escalating to a manager when needed.
• Assist in opening/closing duties and store organization.

Skills

Customer service

Communication

Cash handling

Problem solving

POS systems

Education

High school diploma

Tools

SAP

Job description

## Customer Service - SeasonalApply: Calgary, AB: Part time: Posted Today: End Date: October 16, 2026 (29 days left to apply): R267622**Summary:**Reporting to the Retail Manager - Operations, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.**Responsibilities:*** Greet and engage customers in a friendly and enthusiastic manner* Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs* Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc* Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope* Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices* Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue* Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies* Assist in other areas of the store when business needs dictate**Qualifications:*** One or more years’ experience in a sales or service environment is preferred* High school diploma or equivalent is preferred* Ability to provide superior customer service and exceed customer’s expectations* Ability to use good judgment and logic* Experience in a related field or outdoor lifestyle* Knowledge of Bass Pro Shops & Cabela’s specific products is an assetBass Pro Shops & Cabela’s welcomes applications from people with disabilities.Accommodations are available upon request during the assessment and selection process. ### **Benefits*** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Fun work environment* Competitive wages* Excellent benefits* Unlimited career advancement opportunities* Bass Pro Cares Fund