Customer Service / Returns Desk / On Line Orders – Grimsby Square Plaza

Canadian-Tire-Corporation,-Ltd.-1; Grimsby; On-site; CAD 21,000 - 26,000; Part time

Benefits offered by this job

Profit-sharing

Employee discount

Diverse and inclusive environment

On-site parking

Public transportation nearby

Free coffee

Group benefits plan

Job summary

Canadian Tire is seeking a Customer Service Representative to warmly greet customers and assist them with inquiries and transactions in a busy retail store environment.

The role emphasizes friendly service, efficient problem solving, and accuracy in handling returns, exchanges, and cash register operations, while upholding health and safety standards and promoting a diverse, inclusive workplace.

Qualifications

• Customer service experience required.
• Ability to work shifts (days, evenings, weekends and holidays).
• Approachable with good communication.
• Capable of handling cash and POS systems (asset).

Responsibilities

• Greet, assist and thank customers in person or by phone.
• Respond to inquiries and concerns courteously.
• Process returns and exchanges accurately.
• Operate cash register and related equipment.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service experience

Ability to work shifts

Approachable

Problem solving

Attention to detail

Cash handling

Fast-paced environment

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that's involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: New

Job Type: parttime

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.