Customer Service Representatives (Banking/Financial Services)

AllianceOne (Canada); Toronto; On-site; CAD 20,002 - 28,488; Full time

Job summary

AllianceOne (Canada) is seeking inbound call centre/customer care representatives to join their team in Toronto, ON. You will be responsible for interacting with customers, providing support, and resolving account issues to enhance customer experience. The role offers a pay of $17.60/hour and potential monthly performance incentives up to $355.00, with full-time hours of 37.5 per week.

The ideal candidate should have a minimum of 1 year of call centre experience, excellent English skills, and be computer savvy. AllianceOne values diversity and is committed to equal opportunity employment.

Qualifications

• Minimum 1 year of call centre experience or equivalent.
• Strong ability to work in a team setting.
• Top candidates will have prior experience with US customers.

Responsibilities

• Provide support and resolve account issues for customers.
• Work towards providing an above-average customer experience.

Skills

Excellent English communication skills (written and verbal)

Team player with problem-solving analytical skills

Computer savvy

Good typing/keyboarding skills (25 WPM)

Ability to navigate multiple systems

Open to coaching

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact centre management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Overview

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence. We are currently hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues, working to provide an above‑average customer experience and a solution that will work for both the consumer and the organization we serve.

Compensation

Pay: $17.60/hour + monthly incentive potential. Customer Care Representatives can earn an additional monthly performance incentive of up to $355.00.

Hours

37.5 hours per week (Monday‑Friday, must be available for any shift between 8:00am – 8:00pm).

Training

Monday through Friday 9:00 AM – 5:00 PM EST.

Location

75 Eglinton Ave E, Toronto, ON M4P 3A4.

Qualifications

• Minimum 1 year (12 months) of call centre experience or equivalent experience
• Excellent English communication skills (written and verbal)
• Computer savvy
• Team player with problem‑solving analytical and communication skills
• Good typing/keyboarding skills – must be able to type minimum of 25 WPM
• Strong ability to navigate multiple systems while speaking with customers
• Works well in a team setting
• Open to coaching
• Top qualified candidates will have prior experience working with US based customers, experience in auto finance, and/or familiarity and success with NPS or ESAT surveys

Requirements

• A clear criminal background check is required prior to start date
• Prior to joining we must be able to obtain employment reference checks from employers in Canada or the United States for the last 12 consecutive months

Equal Opportunity Employment

AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process. AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.