Customer Service Representatives (Banking/Financial Services)

teleperformance; Toronto; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

Monthly incentive program

Job summary

AllianceOne, a Teleperformance subsidiary in Toronto, is hiring inbound call centre representatives to interact with customers, resolve account issues and deliver high-quality service.

You will join a team focused on customer satisfaction, with paid training and a competitive base rate plus commission. The role requires strong English skills and the ability to type efficiently.

Qualifications

• Minimum 1 year call center experience or equivalent
• Excellent English communication skills (written and verbal)
• Computer savvy and comfortable navigating multiple systems
• Team player with problem solving and communication skills
• Typing speed of at least 25 WPM
• Open to coaching and feedback

Responsibilities

• Provide inbound customer support and resolve account issues
• Aim for above-average customer experience and workable solutions for customers and the organization
• Interact with customers using multiple systems while maintaining clear communication

Skills

English communication

Typing 25 WPM

Team player

Multisystem navigation

Coachable

Problem solving

Customer focus

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues, working to provide above average customer experience and a solution that will work for both the consumer and the organization we serve.

We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

PAY

$17.60/hour + monthly incentive potential
Customer Care Representatives can earn an additional monthly performance incentive of up to $355.00!

HOURS

37.5 hours per week (Monday-Friday, Must be available for any shift between 9:30am - 8:00 pm)

TRAINING

Monday through Friday 9:30 AM - 8:00 PM EST

LOCATION

75 Eglinton Ave E, Toronto, ON M4P 3A4

QUALIFICATIONS

• Minimum 1 year, (12 months) of call center experience or equivalent experience
• Excellent English communication skills (Written and verbal)
• Computer savvy
• Team player with problem solving analytical and communication skills
• Good typing/keyboarding skills- must be able to type minimum of 25 WPM
• Strong ability to navigate multiple systems while speaking with customers
• Works well in team setting
• Be open to coaching
• Top qualified candidates will have prior experience working with: US based customers, experience in auto finance, and/or familiarity and success with NPS or ESAT surveys

REQUIREMENTS

• A clear criminal background check is required prior to start date.
• Prior to joining we must be able to obtain employment reference check from employers in Canada or the United States for the last 12 consecutive months.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.

AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

Questions?

Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com