Customer Service Representative (Watson)

Boyd Group; Manitoba; Vor Ort; CAD 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, prescription drug, dental &视视

RRSP with company match

Annual paid vacation

Career growth opportunities

Ongoing training

Voluntary daily pay

Zusammenfassung

Boyd Autobody & Glass is seeking a Customer Service Representative to deliver an exceptional experience for customers in person, over the phone and by email within a busy collision repair facility in Canada. You will interact with customers and insurance partners, handle scheduling, and support the repair team with accurate documentation.

The role requires a high school diploma and at least 1 year of customer service experience, preferably in the automotive industry.

Qualifikationen

• High School Diploma minimum. 1 year customer service experience, ideally in automotive industry.
• Ability to communicate effectively verbally and in writing; multitask in a fast-paced environment; enthusiastic and friendly demeanor; strong knowledge of Google platform and Microsoft Office; strong attention to detail.

Aufgaben

• Provide friendly customer service over the phone, in person and via email.
• Schedule appointments for vehicle repair using the repair management system.
• Manage communications with customers and insurance partners; assist with administrative tasks for the repair facility.

Kenntnisse

Communication

Multitasking

Customer service

Attention to detail

Google Suite

Microsoft Office

Ausbildung

High School Diploma

Jobbeschreibung

Company: Boyd Autobody Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Benefits That Drive Your Success

Boyd Autobody offers comprehensive benefits as an industry leader, including: Competitive Pay Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment RRSP with company match Annual Paid Vacation Time Off Career Growth Opportunities Ongoing Training A Professional Atmosphere, Great Working Conditions with Dynamic Leadership Voluntary Daily Pay option available

Job Description

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation. The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

High School Diploma Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing Ability to multitask and function well in a fast-paced environment Enthusiastic and friendly demeanor Strong knowledge of Google platform and Microsoft Office Strong attention to detail with a high degree of accuracy

Other Requirements

• Travel, physical requirements, etc.
• Valid driver’s license required

#BASJ Compensation Details

#BASJ Compensation Details Hourly: $17.30 - $20.00 per hour Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you’ll join a professional atmosphere with great working conditions and dynamic leadership. You’ll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We’re dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.