Process Trainer - Collision (Canada West)

The Boyd Group Inc.; Canada; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Medical & Dental

RRSP match

Vacation Time Off

Career Growth

Ongoing Training

Professional Atmosphere

Voluntary Daily Pay

Job summary

Boyd Autobody & Glass is seeking a Process Trainer to lead WOW implementation across Canada West stores, driving training, audits, and performance improvements.

You will collaborate with General Managers and Market Leaders, coordinate scheduling, travel monthly, and ensure compliance with Boyd’s processes while supporting growth opportunities.

Qualifications

• Post‑secondary education or equivalent is required.
• Experience in collision repair or a similar role is preferred.
• Strong understanding of administration and training processes.

Responsibilities

• Ensure WOW training is executed and customer service teams are aligned.
• Collaborate with General Managers to develop training and coaching plans.
• Prepare audits on KPIs and present findings to market leadership.
• Support file closing and DRP billing compliance during audits.
• Travel across Canada West approximately one week per month.

Skills

MIS knowledge

DOMO

Training programs

Education

Post-secondary education or equivalent

Tools

Google Suite

Job description

Benefits That Drive Your Success

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way.
• Explain the efficiencies it provides in the shop and benefits.
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership. (Not sure that this is at the top of my list).
• Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.
• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
• Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.(May be acquisition process trainer job role).
• Review and assist in supporting employee attendance and completion of company assigned training initiatives.
• Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.
• Travel across Canada West will be required, 1 week per month.

Education and/or Experience Required

• Post‑secondary education or equivalent
• A minimum of 2 years previous experience in a collision repair environment or a similar role

Required Skills/Abilities

• Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training.
• Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
• Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops.
• Comprehensive knowledge of the administrative process and procedures.
• Strong attention to detail and a high degree of accuracy.
• Excels at building and maintaining business relationships.
• Well-developed organizational skills with the ability to prioritize.
• Communicate effectively, both verbally and in writing.

Other Requirements

• Valid Driver’s License.
• Some travel may be required in the Process Trainer’s assigned markets.
• May be asked to support in other markets as requested.
• Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities.
• Working knowledge of Accounting practices.
• Ability to utilize Google Suite for managing internal business controls.
• Capable of working independently and with minimum supervision.

#BASJ Compensation Details

• Salary: $75,000 - $85,000 per year
• Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.