Customer Service Representative - Auto Body (Vancouver)

The Boyd Group; Vancouver; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Medical & Prescription

Dental & Vision

RRSP with company match

Paid vacation

Career growth

Ongoing training

Voluntary daily pay

Job summary

Boyd Autobody & Glass is hiring a Customer Service Representative to deliver exceptional in-person, phone, and email support for our collision and glass repair facility. You will manage appointments, coordinate with insurance partners, and support the repair team with administrative tasks.

The role requires a high school diploma and at least 1 year in customer service, preferably in automotive settings. A valid driver’s license is required, with competitive pay and benefits after one month of

Qualifications

• High School Diploma required.
• Minimum 1 year of customer service experience, ideally in automotive industry.
• Excellent written and verbal communication skills.

Responsibilities

• Provide friendly customer service in person, over the phone, and via email.
• Schedule vehicle repair appointments using the repair management system.
• Coordinate with customers and insurance partners to ensure smooth processing of claims.
• Prepare repair orders with proper documentation.
• Record all communications with customers or insurers in ASE.
• Manage car rental information during repairs.
• Exhibit a commitment to continuous learning and high quality work.

Skills

Communication

Multitasking

Customer service

Education

High School Diploma

Tools

Google Suite

Microsoft Office

Job description

Company: Boyd Autobody

Great Teams Don’t Happen byAccident

Built with Intent. Driven by YOU.

At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description:

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Other Requirements

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident”

#BASJ

Compensation Details

Compensation:

$20 - $25 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.