Customer Service Representative - Terrace

Enterprise; Terrace; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility seeks a Customer Service/Assistance Representative Sr (CAR Sr) at the Terrace branch. You will assist internal and external customers face-to-face, support branch and rental needs, and provide administrative help while acting as rental back-up in a large location.

You’ll gain knowledge through local training, handle reservations and inquiries, and work a schedule including Sundays and weekdays.

Qualifications

• High school diploma or above; some college preferred.
• Minimum 1 year of customer service or sales experience.
• BC Class 7 or Class 5 driver's license with ≤2 moving violations in 3 years.
• No drug or alcohol conviction on driving record in past 5 years.
• Authorized to work in Canada; sponsorship not available.
• Must work Sundays and the listed schedule.

Responsibilities

• Take incoming calls for reservations, quotes and questions; assist internal and external customers.
• Manage outbound calls for callbacks, A/Rs and related tasks.
• Provide high level customer service in person or over the phone.
• Meet and greet customers; provide directions and general assistance.
• Process returns, check-ins and exit kiosk transactions.
• Explain rental terms, vehicle features and optional add-ons to customers.
• Notify management of vehicle issues and routine maintenance; perform basic admin tasks.

Skills

Customer service

Retail experience

Administrative support

Education

High school diploma or above

Some college preferred

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 4542 LAKELSE AVE TERRACE, BC V8G 1P8

This is a Full Time position that pays $20.90 / hour

We Offer

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

• Sunday 10:00am-7:00pm
• Monday, Wednesday, Thursday, Friday 9:00am-6:00pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid British Columbia Class 7 or Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):
  • Sunday 10:00am-7:00pm, Monday, Wednesday, Thursday, Friday 9:00am-6:00pm
• Must be at least 18 years of age.