Customer Service Representative - Nanaimo

Enterprise; Nanaimo; On-site; CAD 24,435 - 34,801; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended health benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is seeking a Customer Assistance Representative Sr (CAR Sr) to deliver high-level customer service at our Nanaimo branch. You will assist internal and external customers in person, support branch and rental needs, and back-up rentals within a busy city airport location.

Training and development are provided as you build knowledge locally. The role requires at least 1 year of customer service or sales experience, a BC driver’s license, and the ability to work Monday–Friday

Qualifications

• High school diploma or above; some college preferred.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid British Columbia Full Class 5 driver's license with ≤2 moving violations in 3 years.
• No drug or alcohol related conviction in past 5 years.
• Authorized to work in Canada; sponsorship not required.
• Able to work Monday–Friday 8:00am–5:30pm and occasional Saturdays 8:00am–4:00pm.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls for reservations, rate quotes, questions and resolution.
• Manage outgoing calls for callbacks, A/Rs and miscellaneous calls.
• Provide high level customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess rental condition upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while transporting customers safely and courteously.
• Explain rental terms, vehicle features and services.
• May sell protection products, upgrades, fuel options and equipment.
• Notify management of vehicle problems and maintenance needs.
• Clean vehicle interior/exterior as needed.
• Perform administrative and basic accounting tasks (billing, reports, logs).
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service

Sales experience

Communication

Administrative support

Education

High school diploma

Some college preferred

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 1481 BOWEN RD NANAIMO, BC V9S 1G4

This is a Full Time position that pays $21.50 / hour

We Offer

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

• Monday-Friday 8:00am-5:30pm
• Occastional Saturdays 8:00am-4:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00am-5:30pm, Occastional Saturdays 8:00am-4:00pm
• Must be at least 18 years of age.