Customer Service Representative Revenue-C0746

City of London; London; On-site; CAD 44,000 - 64,000; Full time

Job summary

City of London is seeking a Full-Time Permanent Clerk to support the Taxation and Revenue team. You will respond to public inquiries about property taxes, educate on legislation, and handle payments processing at the tax counter, by phone, and in writing.

The role requires a two-year college diploma in business administration and 1–2 years of related experience, with training in Municipal Tax Administration. Onsite work hours are 8:30 a.m.

Qualifications

• One year of a two year Community College Business Administration Diploma.
• One to two years' related experience.
• Specialized training: Municipal Tax Administration Program Unit 1.

Responsibilities

• Receive and respond to public inquiries about property taxes across multiple channels.
• Inform the public about legislation changes, rebates, and appeal procedures.
• Receive, record and deposit revenues to the Corporation.
• Process tax payment stubs and cheques with automated payment processor and ensure data accuracy.
• Maintain daily revenue records and reconcile cash and cheques.
• Provide back-up to the Senior Cashier and assist in issuing tax bills and receipts.
• Research tax accounts requiring attention, such as mismatched remittances.
• Assist in processing payments in person, by mail, or via agencies during installments.
• Prepare standard letters and assist clerks as required.

Skills

Public inquiries

Cash handling

Education

Business Administration Diploma (2-year)

Municipal Tax Administration Program - Unit 1

Job description

File Number:

4086
Employee Group:
Local 101

Service Area:

Finance Supports
Division:
Financial Services

Job Type:

Full-Time Permanent
# of Openings:

1

Summary of Duties:

Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

Work Performed:

• Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
• Informs the public about legislation changes, rebate programs and appeal procedures.
• Receives, records and deposits all revenues due to the Corporation.
• Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
• Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.
• Controls and files receipts.
• Provides back-up to the Senior Cashier as required.
• Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
• Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
• Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.
• Completes standard form letters as required.
• Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

Qualifications:

One year of a two year Community College Business Administration Diploma.

Experience:

One to two years' related experience.

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

• Unit 1 of the Municipal Tax Administration Program.

Compensation & Other Information:

$43,779 - $64,094 (Level 7)
This posting is for (1) one permanent full-time position being filled on a permanent basis.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Onsite. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.