Financial Services Representative

Saskatchewan Ltd.; Regina; On-site; CAD 42,000 - 56,000; Full time

Job summary

The Revenue Operations Branch of the Ministry of Finance in Saskatchewan is seeking two Financial Services Representatives to provide client-focused service on provincial tax programs. You will handle inquiries, registrations, and account maintenance for Saskatchewan tax accounts, including refunds and adjustments, with responsibilities across multiple service channels.

Ideal candidates will demonstrate strong client service, knowledge of tax acts and regulations, and the ability to work well in

Qualifications

• Knowledge of client service best practices.
• Knowledge of provincial tax acts and regulations.
• Familiarity with office procedures and office equipment.

Responsibilities

• Respond to inquiries and service requests through multiple channels.
• Provide service to provincial and extra-provincial businesses and individuals regarding provincial tax programs.
• Assist with program registration, licensing and maintaining the provincial tax roll for account changes and closures.
• Perform revenue processing including calculations, account adjustments, penalties and interest waivers, and refunds.
• Support the online client self-service portal (SETS).
• Assist in other areas as required when the need arises.

Skills

Client service

Detail-oriented

Team environment

Job description

The Opportunity:

The Revenue Operations Branch of the Ministry of Finance is responsible for the administration of several provincial tax statutes and programs. This is done through a variety of activities including responding to client inquires, maintaining client accounts, revenue processing, issuing refunds, education and enforcement.The Operations Branch is committed to the Government of Saskatchewan’s core values of Respect and Integrity, Serving Citizens, Excellence and One Team.

We are currently seeking 2 highly motivated, detail-oriented and conscientious individuals for the challenging position of Financial Services Representative.

As the successful candidate, you will be client service focused and have experience working in a dynamic team environment to respond to inquiries and service requests through a variety of channels and methods. You will provide service to provincial and extra-provincial businesses and individuals operating in Saskatchewan related to the Provincial consumption tax programs in the areas of:

• tier one tax inquiry services through a Canada-wide toll-free call center;
• program registration, licensing and maintaining the provincial tax roll for account closures, demographic account changes and returned mail;
• financial account maintenance including calculations of tax, account adjustments, penalty and interest waivers, and refunds;
• revenue deposit and reconciliation to other Government of Saskatchewan accountingand payment systems; and,
• client support for the online client self-service portal, Saskatchewan e-Tax Services (SETS).
• assist in other areas as required when the need arise.

To qualify for this position, you should have knowledge of client service best practices,provincial tax acts and regulations, andoffice procedures and various types of office equipment.