Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Moose Jaw; Remote; Full time

Job summary

A leading company in customer experience solutions is looking for bilingual customer service representatives fluent in Spanish and English. This remote position offers a salary range of $16-$20 per hour along with a comprehensive benefits package and opportunities for career advancement. Candidates should possess a high school diploma and a minimum of one year in customer service, with strong computer skills being preferred.

Benefits

Paid training with performance-based incentives

Comprehensive benefits package

Employee referral bonus opportunities

Opportunities for career advancement

Programs supporting diversity and inclusion

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:
- Salary range of $16-$20 per hour, including base salary and performance incentives
- Paid training with performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement with 80% of management promoted from within
- Celebrations and programs supporting diversity, equity, and inclusion, as well as community support

What to Expect (Job Responsibilities):
- Provide inbound customer support in the customer's preferred language using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for scheduling
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Strong computer navigation skills and proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop for completing PC and internet testing
- High-speed internet connection (no wireless/hotspots or satellite)

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