Customer Service Representative- Pharmacare (3 month term)

medaviehs; Dartmouth; Hybrid; CAD 28,000 - 32,000; Part time

Benefits offered by this job

Accommodations

Hybrid/Remote options

Job summary

Medavie is seeking a Customer Service Representative (CSR) for Pharmacare in Dartmouth, NS. This 3-month term role operates 8:00 am–5:00 pm, Monday–Friday, with onsite, hybrid, or remote work options.

You will handle high-volume calls, ensure quality service, and assist with program eligibility inquiries while adhering to privacy guidelines.

Qualifications

• Active listening to ascertain customer's needs and determine actions.
• Excellent verbal skills to explain complex issues to customers.
• Excellent written communication skills.
• High attention to detail when updating resident files.

Responsibilities

• Serve as the initial contact resolution for a high volume of incoming telephone calls.
• Aim for first-call resolution and high customer satisfaction.
• Assess and resolve customer issues promptly with follow-up.
• Explain program eligibility and general inquiries.
• Meet MSI contract KPI requirements and provide provincial program support.
• Follow NS Department of Health and Wellness policies and privacy guidelines.
• Document processes for provincial programs.

Skills

Active listening

Verbal communication

Written communication

Attention to detail

Education

High school diploma

Post-secondary asset

Tools

MS Office

Job description

Position Type: Casual - Occasionnel

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Working in a team environment, the Customer Service Representative (CSR) - Pharmacare will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact center environment with high call volumes. The CSR will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a headset for prolonged periods of time. The goal of the CSR is to provide consistent, positive customer service experience.

This is for a 3 month term position, and the successful candidates will commence in late January 2027. Hours of operation are 8:00 am to 5:00 pm (Monday-Friday). We do offer flexible working arrangements (onsite at the Dartmouth office, hybrid, remote).

Key Responsibilities

• Serve as the initial contact resolution for a high volume of incoming telephone calls.
• Committed to excellence in customer service, providing the highest level of dedication in all program areas.
• Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
• Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution
• Respond to inquiries related program eligibility and other general inquiries.
• Meet the key performance indicators (KPI) required by the MSI Contract.
• Provide operational support to Provincial Programs as needed.
• Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
• Adhere to privacy guidelines following proper procedures.
• Process documentation related to the various provincial programs as required.

Required Qualifications

• Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution.
• Excellent verbal skills to explain complex issues to customers.
• Excellent written communication skills.
• High degree of attention to detail and accuracy when updating resident files realign

Education

High school diploma, post secondary education is an asset

Work Experience

Customer Service experience would be an asset

Computer Skills

Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.

Language Skills

Bilingualism in English and French considered an asset.

Security Clearance Requirement

In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

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Pay Range

20.64 - 23.22 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds.

To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensati