Customer Service Representative - Order Desk Management

Linde plc; Brampton; On-site; CAD 52,000 - 64,000; Full time

Job summary

Brampton, ON, Canada-based Linde Canada Inc. seeks an Order Management & Customer Service Representative to ensure accurate, timely order processing for industrial, specialty and medical products.

You will support Territory Managers, Inside Sales, and operations to deliver an outstanding customer experience from entry to fulfillment. You will work with AI-enabled tools to improve data accuracy and efficiency, while applying sound judgment to finalise orders and maintain records for compliance.

Qualifications

• High school diploma is ideal; post-secondary in business, administration, logistics is an asset.
• 2+ years in order management, customer service, logistics, or similar environment.
• Strong communication, organizational and multitasking skills in a fast-paced setting.
• Comfort with order management systems and digital tools.

Responsibilities

• Support Territory Managers and Sales teams with timely account information and order updates.
• Use digital platforms and AI-enabled tools to retrieve data and improve accuracy.
• Review system-generated recommendations and apply sound judgment before finalizing orders.
• Maintain accurate records and documentation for compliance and audits.
• Prepare and update reports like order status, backorders, and issue logs.
• Ensure accurate customer information and order documents for efficient operations.
• Support month-end activities, cycle counts, and audit processes.
• Collaborate with Sales, Operations, Logistics, Credit and Customer Service to ensure smooth order-to-delivery.
• Identify recurring issues and areas to improve efficiency and service levels.
• Participate in training and adoption of new systems and processes.

Skills

Communication skills

Organizational skills

Multitasking

Bilingual EN/FR

Education

High school diploma

Post-secondary in business/administration/logistics (asset)

Tools

ERP: Oracle JDE

SAP

CRM systems

Job description

Brampton, ON, Canada

The Order Management & Customer Service Representative plays a key role in ensuring accurate, timely, and customer‑focused processing of orders for our industrial, specialty & medical products and services. In this role, you support Territory Managers, Inside Sales, and various operational teams to deliver an exceptional customer experience from order entry through fulfillment.

You will work with modern digital tools — including AI‑assisted features — to enhance accuracy and efficiency. These tools are decision aids, but your judgment, communication, and attention to detail remain the foundations of success in this position.

What you will enjoy doing*

• In this role, you will support Territory Managers and Sales teams by providing timely account information, order updates, and related customer support to help drive a seamless customer experience
• You will leverage digital platforms and tools, including AI-enabled solutions, to retrieve information, improve data accuracy, and increase workflow efficiency
• A key part of the role is reviewing system-generated recommendations and applying sound business judgment before finalizing orders, updates, or customer communications
• You will maintain accurate records and documentation to support compliance, audit requirements, and operational best practices
• The role includes preparing and updating reports such as order status reports, backorder tracking, and issue logs to provide visibility into key activities and priorities
• You will be responsible for maintaining accurate customer information, order documentation, and internal records to support efficient business operations
• Supporting month-end activities, cycle counts, and audit processes will be an important part of ensuring data integrity and operational accuracy
• You will work closely with Sales, Operations, Logistics, Credit, and Customer Service teams to help ensure a smooth order-to-delivery process
• The role encourages a continuous improvement mindset, identifying recurring issues, workflow gaps, and opportunities to improve efficiency and service levels
• You will participate in training and adoption of new systems, tools, and processes, helping the team stay current and continuously improve how work gets done

What makes you great*

• The role is ideal for someone with a high school diploma, while post-secondary education in business, administration, logistics, or a related field would be considered an asset
• You will bring at least two (2) years of experience in order management, customer service, logistics, or a similar customer‑facing operational environment
• Strong communication, organizational, and multitasking skills are essential, with the ability to manage competing priorities in a fast‑paced setting
• You will be comfortable working with digital tools and order management systems to support efficient and accurate processing of customer orders and requests
• Experience in industrial gases, welding products, or other technical product environments will help you quickly understand customer needs and operational requirements
• Familiarity with ERP systems such as Oracle JDE, SAP, or similar platforms is highly valued and will support day‑to‑day order management activities
• Exposure to CRM systems or digital workflow tools is considered an asset and can help improve efficiency and customer service outcomes
• The role requires someone who is detail‑oriented and customer‑focused, with the ability to maintain accurate records and support smooth order‑to‑delivery processes
• You will thrive in a collaborative environment, working closely with Sales, Operations, Logistics, and Customer Service teams to support business objectives
• Bilingualism in English and French is considered a strong asset and can help support a broader customer and stakeholder base

Why you will love working with us

Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high‑quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life‑saving medical oxygen and high‑purity & specialty gases for electronics. Linde also delivers state‑of‑the‑art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

This is an existing position with a starting annual salary of $58,000.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.