Customer Service Representative - Order Desk

The Butcher Shoppe; Toronto; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Barista on staff

Generous employee discount

Consistent full-time hours

Room to grow

Job summary

The Butcher Shoppe in Toronto is seeking an Order Desk professional to ensure smooth order processing and provide outstanding service to customers in a fast-paced foodservice environment.

Reporting to the Head of Administration, you will handle inquiries, process orders, and recommend products while using our order management system (FDS). If you have hospitality or restaurant experience and thrive under pressure, you will fit well and contribute to reliable scheduling and customer loyalty.

Qualifications

• Experience in customer service or order processing preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Strong communication and professional demeanor under pressure.
• Hospitality/food service background is a plus.

Responsibilities

• Deliver exceptional customer service by phone and email promptly.
• Process customer orders accurately and document properly.
• Provide product recommendations based on customer needs.
• Manage incoming orders to ensure timely fulfillment.
• Respond to questions and resolve issues with clear information.
• Acquire in-depth knowledge of products to assist customers.

Skills

Customer service

Order desk experience

Microsoft Office

Communication skills

Under pressure

Tools

FDS system

Job description

The Butcher Shoppe (TBS) is one of the largest independent meat processors in Canada. Priding itself on carrying only the finest quality meats, our team of artisanal butchers converts fresh meat to custom specifications, doing things the 'old fashioned way'. This ensures that the demands of our discerning high-profile customers are met, including restaurants, hotels, event venues, casinos, and other food service establishments. Located in Toronto, Ontario, not only does TBS manage a complex supply chain spanning over four continents but makes over 1,000 deliveries a day. These deliveries are made using a fleet of 45 company trucks, as well as multiple third‑party transport providers. Our people‑first philosophy has provided a strong foundation for growth. This has allowed us to continue to expand and innovate, while remaining true to our heritage of artisanal butchery. Over the past 40 years, TBS has grown steadily to meet the demands of the foodservice industry, and now, direct‑to‑consumer through e‑commerce and a full‑service onsite retail store.

Why Work With Us:

At The Butcher Shoppe, we look after the people who look after our customers. Here’s what you can expect when you join the team:

• Full-time barista on staff - enjoy barista‑made coffee and espresso drinks throughout your shift.
• Generous employee discount - take home premium, restaurant‑quality meats and products at a fraction of retail price.
• Consistent full-time hours & reliable schedule - steady 40‑hour weeks and predictable shifts.
• Room to grow - a people‑first, family‑run business with 40 years of steady growth and real opportunities to advance your career.

Position Overview:

Company Overview

The Butcher Shoppe (TBS) is one of the largest independent meat processors in Canada. Priding itself on carrying only the finest quality meats, our team of artisanal butchers converts fresh meat to custom specifications, doing things the 'old fashioned way'. This ensures that the demands of our discerning high‑profile customers are met, including restaurants, hotels, event venues, casinos, and other food service establishments. Located in Toronto, Ontario, not only does TBS manage a complex supply chain spanning over four continents but makes over 1,000 deliveries a day. These deliveries are made using a fleet of 45 company trucks, as well as multiple third‑party transport providers. Our people‑first philosophy has provided a strong foundation for growth. This has allowed us to continue to expand and innovate, while remaining true to our heritage of artisanal butchery. Over the past 40 years, TBS has grown steadily to meet the demands of the foodservice industry, and now, direct‑to‑consumer through e‑commerce and a full‑service onsite retail store.

Why Work With Us:

At The Butcher Shoppe, we look after the people who look after our customers. Here’s what you can expect when you join the team:

• Full‑time barista on staff - enjoy barista‑made coffee and espresso drinks throughout your shift.
• Generous employee discount - take home premium, restaurant‑quality meats and products at a fraction of retail price.
• Consistent full‑time hours & reliable schedule - steady 40‑hour weeks and predictable shifts.
• Room to grow - a people‑first, family‑run business with 40 years of steady growth and real opportunities to advance your career.

Position Overview:

Reporting to the Head of Administration. As an integral part of the customer service team, the Order Desk position is responsible for ensuring smooth and efficient order processing while delivering exceptional service to customers. This role involves managing customer inquiries, processing orders, and providing product recommendations, all while utilizing industry‑standard tools to ensure timely and accurate order fulfillment. The ideal candidate will be a proactive communicator, detail‑oriented, and dedicated to maintaining high standards of customer satisfaction. If you come from a hospitality, restaurant, or food service background, you’ll find your people skills and grace under pressure are exactly what make this role click. The Order Desk team plays a critical role in maintaining customer loyalty and supporting the business’s operational efficiency.

Key responsibilities:

• Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
• Process customer orders accurately by entering them into the system and ensuring proper documentation.
• Assess customer needs and provide personalized recommendations for products that best suit their requirements.
• Manage the flow of incoming orders, ensuring all orders are efficiently processed, tracked, and fulfilled in accordance with company standards.
• Respond to customer questions and resolve any issues, providing clear and helpful information.
• Acquire in‑depth knowledge of products to effectively assist customers and answer any related inquiries.
• Utilize and navigate the industry‑specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.

Qualifications & Experience:

• Customer Service or Order Desk experience preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent communication skills and a professional demeanor
• Ability to work under pressure, prioritize tasks, and adapt to a fast paced, rapidly changing environment

Work Hours

5 days a week (including weekends) – working 40 hours a week

Day time: 8 am to 5 pm