Customer Service Representative - Order Desk (Night Shift)

The Butcher Shoppe; Toronto; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Barista coffee privileges

Employee discount on meat products

Consistent full-time hours

Growth opportunities

Job summary

The Butcher Shoppe in Toronto, Ontario, is seeking an Order Desk specialist to deliver exceptional customer service, process orders, and provide product recommendations from our team of seasoned professionals.

Reporting to the Head of Administration, you will handle inquiries by phone and email, maintain accurate order records in the FDS system, and help ensure timely delivery for restaurants, hotels, and other clients. Evening and night shifts with full‑time hours.

Qualifications

• Customer Service or Order Desk experience preferred.
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent communication skills and a professional demeanor
• Ability to work under pressure, prioritize tasks, and adapt to a fast-paced, rapidly changing environment

Responsibilities

• Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
• Process customer orders accurately by entering them into the system and ensuring proper documentation.
• Assess customer needs and provide personalized recommendations for products that best suit their requirements.
• Manage the flow of incoming orders, ensuring all orders are efficiently processed, tracked, and fulfilled in accordance with company standards.
• Respond to customer questions and resolve any issues, providing clear and helpful information.
• Acquire in-depth knowledge of products to effectively assist customers and answer any related inquiries.
• Utilize and navigate the industry-specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.

Skills

Customer service

Microsoft Office

Communication

Work under pressure

Tools

Microsoft Office

FDS system

Job description

The Butcher Shoppe (TBS) is one of the largest independent meat processors in Canada. Priding itself on carrying only the finest quality meats, our team of artisanal butchers converts fresh meat to custom specifications, doing things the 'old fashioned way'. This ensures that the demands of our discerning high-profile customers are met, including restaurants, hotels, event venues, casinos, and other food service establishments. Located in Toronto, Ontario, not only does TBS manage a complex supply chain spanning over four continents but makes over 1,000 deliveries a day. These deliveries are made using a fleet of 45 company trucks, as well as multiple third-party transport providers. Our people-first philosophy has provided a strong foundation for growth. This has allowed us to continue to expand and innovate, while remaining true to our heritage of artisanal butchery. Over the past 40 years, TBS has grown steadily to meet the demands of the foodservice industry, and now, direct-to-consumer through e-commerce and a full-service onsite retail store.

Why Work With Us:

At The Butcher Shoppe, we look after the people who look after our customers. Here’s what you can expect when you join the team:

• Full-time barista on staff - enjoy barista-made coffee and espresso drinks throughout your shift.
• Generous employee discount - take home premium, restaurant-quality meats and products at a fraction of retail price.
• Consistent full-time hours & reliable schedule - steady 40-hour weeks and predictable shifts.
• Room to grow - a people-first, family-run business with 40 years of steady growth and real opportunities to advance your career.

Position Overview:

Reporting to the Head of Administration. As an integral part of the customer service team, the Order Desk position is responsible for ensuring smooth and efficient order processing while delivering exceptional service to customers. This role involves managing customer inquiries, processing orders, and providing product recommendations, all while utilizing industry-standard tools to ensure timely and accurate order fulfillment. The ideal candidate will be a proactive communicator, detail-oriented, and dedicated to maintaining high standards of customer satisfaction. If you come from a hospitality, restaurant, or food service background, you’ll find your people skills and grace under pressure are exactly what make this role click. The Order Desk team plays a critical role in maintaining customer loyalty and supporting the business’s operational efficiency.

Key responsibilities:

• Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
• Process customer orders accurately by entering them into the system and ensuring proper documentation.
• Assess customer needs and provide personalized recommendations for products that best suit their requirements.
• Manage the flow of incoming orders, ensuring all orders are efficiently processed, tracked, and fulfilled in accordance with company standards.
• Respond to customer questions and resolve any issues, providing clear and helpful information.
• Acquire in-depth knowledge of products to effectively assist customers and answer any related inquiries.
• Utilize and navigate the industry-specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.

Qualifications & Experience:

• Customer Service or Order Desk experience preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent communication skills and a professional demeanor
• Ability to work under pressure, prioritize tasks, and adapt to a fast-paced, rapidly changing environment

Work Hours

• Full-time, 40 hours per week
• Five shifts per week, scheduled ranges Monday to Thursday ; mandatory Friday, Saturday Sunday
• Evening/Night shift: approximately 5:00 PM to 2:30 AM
• Schedule may vary based on operational requirements and will be provided in advance
• Candidates must be available to work evenings, nights, and weekends