Customer Service Representative - Onsite

Greif, Inc.; Winnipeg; On-site; CAD 48,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Local benefits

Job summary

Greif, Inc. is seeking a Customer Service Representative to respond to inquiries via telephone or email and provide problem resolution in line with service standards. Onsite schedule is typical, with 7:00–4:00 or 8:00–5:00 shifts, Monday-Friday.

The role includes account maintenance, order entry, price and shipping communication, and collaboration with inside and outside sales. Candidates should have a high school diploma and 2–4 years of experience in customer service.

Qualifications

• High school diploma or equivalent and 2–4 years of customer service experience.
• Strong verbal and written communication skills for diverse inquiries.
• Solid product knowledge and ability to learn new offerings quickly.
• Proficient in standard office software and data entry accuracy.

Responsibilities

• Respond to customer inquiries via phone, email, or chat with professional problem solving.
• Maintain customer accounts and records of interactions and orders.
• Communicate pricing, shipping dates and order information to ensure fulfillment.
• Escalate complex issues to appropriate colleagues as needed.
• Train new Coordinators and support sales teams when required.
• Perform other duties as assigned.

Skills

Verbal & written communication

Product knowledge

Computer skills

Office equipment knowledge

Data entry

Attention to detail

Self-starter

Education

High school diploma

2-4 years experience in customer service

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

Job Requisition #: 035263 Customer Service Representative - Onsite (Open) Job Description: This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.

Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range:

The pay range for this position is $23.19 - $39.46 annually. Typically, a competitive wage for new hires will fall between27.00 to31.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy.

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials - and creates lasting value for its colleagues, customers, and other stakeholders.