Customer Service Representative - Onsite

Kibbi Technologies Inc.; Winnipeg; On-site; CAD 23 - 39; Full time

Job summary

Greif is seeking a Customer Service Representative to respond to inquiries via phone or email and provide problem resolution in line with service standards. The role involves handling orders, updating customer records, and supporting inside and outside sales in an onsite Winnipeg setting.

The position requires a high school diploma and 2–4 years of experience, with standard hours Monday to Friday and a strong emphasis on communication, product knowledge, and accurate data entry.

Qualifications

• High school diploma and typically 2–4 years of experience.
• Onsite presence is expected, Monday–Friday 7:00–4:00 or 8:00–5:00.
• Responds to customer inquiries via telephone or email to resolve problems per service standards.

Responsibilities

• Interacts with customers via phone, email, chat, or in person to provide intermediate level support and information.
• Maintains customer accounts and records of interactions with inquiries, complaints, or comments.
• Communicates pricing, shipping dates, and order information to ensure fulfillment and satisfaction.
• Escalates complex issues to specialists when beyond coordinator’s knowledge.
• Trains new Customer Service Coordinators and supports sales teams.
• Performs data entry and keeps files up to date.

Skills

Verbal communication

Written communication

Product knowledge

Computer skills

Data entry

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

Our Vision

To Be the Advantage That Helps Our Customers Win.

Our Purpose

Creating packaging solutions for life's essentials.

Job Requisition #:

035263 Customer Service Representative - Onsite (Open)

Job Description

This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience. Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education And Experience

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge And Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range

The pay range for this position is $23.19 - $39.46 annually. Typically, a competitive wage for new hires will fall between27.00 to31.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Protect Yourself From Scams

We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

Equal Opportunity Statement

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif's Equal Opportunity Policy.