Customer Service Representative (On the road)

Stella-Jones; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended health and dental coverage

Life insurance

Short-Term and Long-Term disability coverage

Annual Bonus Program

Retirement program with company match

Company Share Purchase Program

Job summary

A leading manufacturer of infrastructure products in Canada is seeking a dynamic Territory Manager to represent the company across Home Depot locations. This field-based role requires a self-motivated professional skilled in customer service and relationship building. Responsibilities include servicing stores, managing inventory, and delivering product knowledge presentations. The ideal candidate has over 5 years of experience in customer service or retail and possesses excellent communication and problem-solving skills. Benefits include competitive compensation and comprehensive health coverage.

Qualifications

• 5+ years of customer service, retail, or merchandising experience, preferably in home improvement.
• Strong interpersonal skills with ability to confidently speak to large groups.
• Valid driver's license and clean driving record required.

Responsibilities

• Visit and service Home Depot stores weekly.
• Maintain communication with Store Managers and associates.
• Monitor inventory and replenish supplies as needed.
• Lead product training sessions for store associates.
• Conduct site visits and assist with warranty claims.
• Support the Pro Desk by promoting Stella-Jones programs and building relationships with local contractors.
• Conduct site visits, assist with warranty claims, and participate in Home Depot events or demos.
• Maintain professional, well‑organized displays, signage, and promotional materials.
• Use Excel to track store performance and prepare simple charts and reports.

Skills

Customer service experience

Strong communication skills

Presentation skills

Organizational skills

Problem-solving skills

Interpersonal skills

Time management

Tools

Excel

PowerPoint

Job description

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Position Summary

We’re looking for a dynamic, customer-focused Territory Manager to represent Stella-Jones across Home Depot locations.

This is an exciting, field-based role for a self-motivated, high-energy professional who thrives on building relationships, solving problems, and ensuring top-tier service. Acting as the key link between Stella-Jones and Home Depot, you’ll make sure stores are fully stocked, well‑merchandised, and delivering exceptional customer experiences.

You’ll travel throughout your assigned territory with the support of a company vehicle and cell phone, representing a trusted Canadian brand of Pressure Treated Lumber.

Key Responsibilities

• Visit and service Home Depot stores weekly.
• Maintain consistent communication with Store Managers, Assistant Managers, and Department Associates.
• Ensure stores are fully stocked and visually merchandised to Stella-Jones and Home Depot standards.
• Monitor inventory, identify replenishment needs, and follow up on logistics and deliveries.
• Lead engaging product knowledge training sessions and presentations for store associates and contractors.
• Support the Pro Desk by promoting Stella-Jones programs and building relationships with local contractors.
• Conduct site visits, assist with warranty claims, and participate in Home Depot events or demos.
• Maintain professional, well‑organized displays, signage, and promotional materials.
• Use Excel to track store performance and prepare simple charts and reports.

Qualifications

• 5+ years of customer service, retail, or merchandising experience (home improvement industry preferred).
• Strong communication, presentation, and interpersonal skills — confident speaking to large groups.
• Intermediate Excel and PowerPoint skills for reporting and presentations.
• Excellent organizational, problem‑solving, and follow‑up skills.
• Valid driver’s license and clean driving record required.
• Comfortable working independently and travelling daily within the assigned territory.

As a Stella‑Jones employee, you will enjoy access to excellent benefits and incentives, including:

• Extended health and dental coverage
• Life insurance and accidental death & dismemberment (AD&D)
• Short‑Term and Long‑Term disability coverage
• Competitive compensation
• Annual Bonus Program
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
• Company Share Purchase Program with 25% Company contribution match

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.