Customer Service Representative - North York Shendy's Swim & Training Centre

Making Waves Swim School; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

High energy team

Positive workplace

Impactful work

Recognition for effort

Diverse community

Job summary

Making Waves Swim School is seeking friendly, organized individuals to join our CSR team in Toronto. You’ll greet families with warmth, give tours, and help them feel at ease as they book classes, process payments, and manage registrations.

You’ll handle calls and emails with care, resolve issues calmly, manage family accounts, help families pick the right program, and keep the facility welcoming and tidy. A Whatever It Takes attitude will help the team succeed.

Qualifications

• Friendly and confident communicator.
• Service oriented with a genuine desire to help others.
• Organized and dependable.
• Strong customer service instincts.
• Comfortable with computers and learning new systems.
• Calm under pressure.
• Positive attitude and team-first mindset.
• Able to multitask and stay composed in a fast-paced environment.

Responsibilities

• Greet families with warmth and confidence, giving them a welcoming first impression.
• Give tours to new families and help them feel comfortable.
• Book classes, process payments, and manage registrations.
• Answer phone calls and emails with clarity and care.
• Resolve issues quickly and calmly.
• Manage family accounts in our systems.
• Help families choose the right program for their swimmer.
• Keep the facility clean and organized, ready for action.
• Support the team with a Whatever It Takes mindset.

Skills

Friendly communicator

Service oriented

Organized

Customer service

Tech savvy

Calm under pressure

Team player

Multitasking

Education

Standard First Aid

Vulnerable Sector Check

Job description

We’re building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.

If you’re someone who enjoys solving problems, staying busy, and bringing good energy to the room, keep reading.

What You’ll Be Doing

• Greeting families with warmth, confidence, and a smile that says you’re in good hands
• Giving tours to new families and helping them feel comfortable
• Booking classes, processing payments, and managing registrations
• Answering phone calls and emails with clarity and care
• Solving issues quickly and calmly
• Managing family accounts in our systems
• Helping families choose the right program for their swimmer
• Keeping the facility clean, organized, and ready for action
• Supporting the team with a Whatever It Takes mindset

What We’re Looking For

• Friendly, confident communicator
• Service oriented with a genuine desire to help others
• Organized and dependable
• Strong customer service instincts
• Comfortable with computers and learning new systems
• Calm under pressure
• Positive attitude and team-first mindset
• Able to multitask and stay composed in a fast-paced environment
  

Why You’ll Like It Here

We work hard, move fast, and keep things fun. You can expect:

• High-fives
• Good people
• Team energy
• Real impact
• A workplace where effort gets noticed

Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.

Schedule

• Minimum availability of 2 shifts per week
• We are open 7 days a week
• Flexible scheduling opportunities available
  

Preferred Experience

• 1 year of customer service experience
  

Preferred Certifications

• Standard First Aid (or willing to obtain within 3 months of hire)
• Vulnerable Sector Check (if applicable)
  

Exceptional people are rare. We’re hoping one of them is reading this.