Customer Service Representative - Milton/Guelph

Making Waves Swim School; Guelph; On-site; CAD 19,000 - 28,000; Part time

Benefits offered by this job

Flexible scheduling

Positive team environment

Job summary

Making Waves Swim School is seeking a friendly front-desk assistant to welcome families, conduct tours, and help with class bookings and registrations. You will process payments and respond to calls and emails with care, ensuring families feel supported from the moment they arrive.

This role emphasizes a positive, team-driven environment and flexible scheduling. As part of the CSR team, you’ll help families select the right program for their swimmer, maintain orderly records, and keep the

Qualifications

• Friendly, confident communicator with a service orientation.
• Strong customer service instincts and a genuine desire to help others.
• Organized, dependable, and able to multitask in a fast-paced environment.
• Calm under pressure with a positive team-first mindset.
• Comfortable with computers and learning new systems.

Responsibilities

• Greet families warmly and help them feel welcome.
• Give tours to new families and assist with class bookings and registrations.
• Process payments and manage registrations in our systems.
• Answer phone calls and emails with clarity and care.
• Resolve issues quickly and calmly and keep operations flowing smoothly.
• Help families choose the right program for their swimmer.
• Maintain a clean, organized facility and support the team as needed.
• Contribute to a positive, energetic workplace culture.

Skills

Customer service

Communication

Multitasking

Organization

Tech-savvy

Calm under pressure

Team player

Problem solving

Tools

Booking software

Job description

Our story started in the summer of 1994, when our founder taught 50 kids to swim in his parents’ backyard pool. Not exactly a corporate headquarters, but it worked. It gave us the freedom to focus on what still matters most today: real progress in the pool, strong relationships with families, and giving back to our community.

Today, Making Waves has grown, but our focus is the same: helping swimmers build real skills, real confidence, and real progress in the water. We bring energy, experience, and care to every lesson, while keeping things positive, welcoming, and fun.

We’re building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.

If you’re someone who enjoys solving problems, staying busy, and bringing good energy to the room, keep reading.

What You’ll Be Doing

• Greeting families with warmth, confidence, and a smile that says you’re in good hands
• Giving tours to new families and helping them feel comfortable
• Booking classes, processing payments, and managing registrations
• Answering phone calls and emails with clarity and care
• Solving issues quickly and calmly
• Managing family accounts in our systems
• Helping families choose the right program for their swimmer
• Keeping the facility clean, organized, and ready for action
• Supporting the team with a Whatever It Takes mindset

What We’re Looking For

• Friendly, confident communicator
• Service oriented with a genuine desire to help others
• Organized and dependable
• Strong customer service instincts
• Comfortable with computers and learning new systems
• Calm under pressure
• Positive attitude and team-first mindset
• Able to multitask and stay composed in a fast-paced environment
  

Why You’ll Like It Here

We work hard, move fast, and keep things fun. You can expect:

• High-fives
• Good people
• Team energy
• Real impact
• A workplace where effort gets noticed

Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.

Schedule

• Minimum availability of 2 shifts per week
• We are open 7 days a week
• Flexible scheduling opportunities available
  

Preferred Experience

• 1 year of customer service experience
  

Preferred Certifications

• Standard First Aid (or willing to obtain within 3 months of hire)
• Vulnerable Sector Check (if applicable)
  

Exceptional people are rare. We’re hoping one of them is reading this.