Customer Service Representative - NA

Qnity Electronics, Inc.; Mississauga; Vor Ort; CAD 42.000 - 64.000; Vollzeit

Zusammenfassung

Qnity Electronics, Inc. in Mississauga is seeking a Customer Service Representative to act as the interface between customers and our order-to-cash processes, delivering exceptional service and coordinating with Supply Chain, Manufacturing, Marketing, and Sales.

You will manage orders, respond to inquiries and returns, maintain product knowledge, and help ensure timely delivery while supporting SOX compliance and cross-functional collaboration.

Qualifikationen

• Bachelor’s degree or equivalent is preferred.
• Strong customer service orientation and relationship-building.
• Excellent interpersonal and written communication skills.
• Experience with SAP OTC processes and Excel/Power BI is desirable.

Aufgaben

• Manage customer orders through CS work processes and systems.
• Handle all order types, including indent orders and invoicing requests.
• Assist customers with returns per Return Policies.
• Maintain thorough knowledge of products, applications, and services.
• Strengthen customer relationships through understanding needs and market intel.
• Coordinate activity at assigned accounts and implement solutions.
• Attend weekly meetings with Supply Chain to analyze material delays.
• Identify value-added services and differentiate offerings.
• Differentiate customer requirements from capabilities to optimize solutions.
• Support commercial strategies across multiple business units.
• Establish and maintain relationships with customers.
• Respond to sales inquiries on prices, stock, latest sales.

Kenntnisse

Customer service mindset

Communication skills

Multitasking

Problem solving

Ausbildung

Bachelor’s degree or equivalent

Tools

Salesforce

SAP OTC

Excel

Power BI

PowerPoint

Word

Jobbeschreibung

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Qnity has an opening position for a Customer Service Representative (CSR).

The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Core Responsibilities:

• Manage customer orders through Customer Service work processes and systems.
• Handle all types of customer orders, including indent orders and services invoicing requests.
• Supports customers with coordination of returns when required, following Qnity’s Return Policies.
• Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
• Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
• Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
• Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
• Support commercial strategies with Qnity customers across multiple businesses.
• Responsible for establishing and maintaining relationships with the customers.
• Respond to sales team inquiries as: prices, stock, latest sales, etc.

Requirements:

• Bachelor’s degree or equivalent is preferred.
• Develop proficiency as a Customer Service Representative.
• Proven ability to build and maintain strong customer relationships.
• Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
• Ability to identify areas for improvement and elevate for change management implementation.
• Excellent interpersonal and written communication skills.
• Strong office skills. Salesforce.com experience is a plus.
• Knowledge of the Order to Cash (OTC) transactions in SAP.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
• Logistics, operations, or manufacturing experience preferred.

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information .