Customer Service Representative - Medical Administration

ProResp Inc.; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Client Service Representative to enhance community respiratory care through effective administrative support. This role involves managing patient intakes, coordinating appointments, and ensuring high-quality customer service. You will play a crucial part in a supportive and ethical work environment that values collaboration and professional development. With reliable full-time employment and comprehensive benefits, this position offers a meaningful opportunity to make a positive impact on patient care. If you have a passion for helping others and possess strong communication skills, this could be the perfect fit for you.

Benefits

3 weeks paid vacation

Comprehensive benefits

Paid sick days

Annual incentive programs

Professional development opportunities

Inclusive work environment

Qualifications

• 3+ years of frontline administrative support experience.
• Proficient in office procedures like invoicing and record management.

Responsibilities

• Managing new patient intakes and maintaining electronic records.
• Providing high-quality customer service in person and over the phone.

Skills

Customer Service

Record Management

Invoicing

Inventory Management

Communication Skills

Education

High School Diploma

Post-secondary Education

Tools

CRM Applications

Job description

Customer Service Representative - Medical Administration

Client Service Representative (Medical Administration)

Location: Markham ProResp

Position: Full-time, Permanent (37.5 hrs/week, Monday - Friday, 9:00am - 5:00pm)

Salary: Starting at approximately $26/hr

ProResp is seeking a dedicated Client Service Representative (CSR) to join our team. CSRs play a vital role in supporting community respiratory care through administrative duties, patient interaction, scheduling, billing, and inventory management. We utilize advanced CRM applications for real-time management of patient files and referrals. We foster a safe, inclusive, and socially responsible environment where collaboration and helping others are prioritized.

What We Offer:

• Reliable full-time employment with consistent hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health, dental, pension, EAP, health spending account, and more
• Paid sick days and wellness/floater days
• Annual incentive and growth programs
• Opportunities for professional development and meaningful impact on patient care
• A supportive, ethical, and inclusive work environment

Your Responsibilities:

• Managing new patient intakes and maintaining electronic records
• Providing high-quality customer service in person and over the phone
• Acting as the first contact for service requests; coordinating appointments and information dissemination
• Processing referrals, orders, and triaging priorities
• Addressing customer concerns with empathy and professionalism
• Handling client purchases, invoicing, and receivables
• Maintaining inventory of respiratory products, office supplies, and participating in inventory counts

Role Requirements:

• Minimum 3 years of frontline administrative support experience
• Proficiency in office procedures such as record management, invoicing, and inventory
• Excellent English communication skills and sensitivity to patient needs
• Self-motivated with the ability to work independently and in a team
• Medical terminology knowledge/education is an asset

Education: High School diploma required; post-secondary education preferred.

ProResp Inc. is an equal opportunity employer committed to accessibility and inclusion. For accommodations, contact Human Resources at 519-686-2615.

Visit our website at www.proresp.com to learn more about us.