Client Service Representative (Medical Administration)

ProResp Inc.; Toronto; On-site; Full time

Job summary

A leading company in respiratory care is seeking a Client Service Representative to provide essential administrative support. The role involves patient interaction, office administration, and inventory management. Join a team that values teamwork and inclusivity while contributing to patient care.

Benefits

3 weeks paid vacation

Comprehensive benefits including health and dental

Paid sick days

Annual incentive payment program

Opportunities for ongoing learning

Qualifications

• Minimum 3+ years’ experience in front-line administrative support.
• Strong skills in office procedures such as invoicing and inventory control.

Responsibilities

• Intake of new patients and maintenance of electronic patient records.
• Providing high-quality customer service in a fast-paced environment.
• Processing referrals, orders, and managing accounts receivable.

Skills

Communication

Customer Service

Self-management

Education

High School diploma

Post-secondary education

Job description

Client Service Representative (Medical Administration)

Location: Toronto ProResp

Full-time Permanent Role: 37.5 hrs/week, Monday - Friday, 9:00 am - 5:00 pm

Salaried position: approximately $26/hr to start

We are recruiting for an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role in ensuring the success of community respiratory care. We are looking to add to our CSR team. You will interact directly with our patients, coordinating and scheduling our services in the community. Responsibilities also include office administration, billing, account reconciliation, and inventory management. ProResp utilizes advanced technology for real-time management of patient files and referrals via mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where teamwork and diversity are valued, and where you will contribute to helping people breathe.

What We Offer:

• Full-time, reliable employment with consistent office hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, Employee Assistance Program (EAP), health spending account, and more
• Paid sick days and an annual wellness/floater day
• Annual incentive payment program
• Company growth incentive program
• Opportunities for employee feedback through surveys and open-door communication
• Annual performance and salary reviews
• Challenging careers impacting patient care and opportunities for ongoing learning
• A positive, ethical, and socially inclusive work environment supporting professional development

Your Responsibilities:

• Intake of new patients and maintenance of electronic patient records
• Providing high-quality customer service in-person and over the phone in a fast-paced environment with multiple priorities
• Serving as the first point of contact for service requests; liaising between patients and staff for appointments, scheduling, products, and information
• Processing referrals, orders, and triaging priorities as needed
• Resolving customer concerns with empathy and professionalism, following established procedures
• Processing client purchases, invoicing, and managing accounts receivable
• Maintaining inventory of respiratory products, equipment, office supplies, and participating in inventory counts

Role Requirements:

• Minimum 3+ years’ experience in front-line administrative support
• Strong skills in office procedures such as electronic and paper record management, invoicing, accounts receivable, and inventory control
• Excellent communication skills in English, with sensitivity to patient and referral source needs
• Demonstrated self-management and motivation, capable of working independently and as part of a team
• Medical terminology knowledge/education is an asset

Education: High School diploma required; post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We accommodate needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Applicants requiring accommodations should contact Human Resources at 519-686-2615.

To learn more about our company, visit www.proresp.com.