Client Service Representative (Medical Administration)

ProResp, Inc; Toronto; On-site; CAD 54,000 - 63,000; Full time

Job summary

A leading healthcare company in Toronto is looking for a Client Service Representative to join their team. This full-time role involves coordinating patient services and performing essential administrative tasks. The ideal candidate will have strong communication skills and a background in administrative support. The company offers a supportive work environment, comprehensive benefits, and opportunities for professional growth.

Benefits

3 weeks paid vacation

Comprehensive benefits including health and dental

Paid sick days

Annual wellness/floater day

Annual incentive payment program

Company growth incentive program

Opportunities for employee feedback

Annual performance and salary reviews

Qualifications

• At least 3 years of experience in a front-line administrative support role.
• Strong skills in office procedures such as electronic and paper record management.

Responsibilities

• Intake of new patients and maintenance of electronic patient records.
• Provide high-quality customer service in-person and via phone.
• Process referrals, orders, and triage priorities appropriately.

Skills

Communication

Self-management

Motivation

Education

High School diploma

Post-secondary education

Job description

Client Service Representative (Medical Administration)
Location: Toronto ProResp
Full-time Permanent Role (37.5 hrs/week: Monday - Friday 9:00am - 5:00pm)
Salaried position: (equivalent to $26/hr to start)

We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s responsibilities also include office administration, billing, account reconciliation, and inventory management. ProResp utilizes advanced mobile and desktop CRM applications for real-time management of patient files and referrals. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

What We Offer:

• Full-time, reliable employment with consistent office hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account, and more
• Paid sick days and an annual wellness/floater day
• Annual incentive payment program
• Company growth incentive program
• Opportunities for employee feedback through surveys and open-door policies
• Annual performance and salary reviews
• Challenging career opportunities that impact patient care and promote continuous learning
• A positive, ethical, and socially inclusive work environment supportive of professional development

Your Responsibilities:

• Intake of new patients and maintenance of electronic patient records
• Provide high-quality customer service in-person and via phone in a fast-paced environment with multiple priorities
• Serve as the first point of contact for service requests; liaise between patients and staff for appointments, products, and information
• Process referrals, orders, and triage priorities appropriately
• Resolve customer concerns with empathy and compassion, following established procedures
• Process client purchases, complete invoicing, and manage accounts receivable
• Maintain inventory of respiratory products, equipment, and office supplies; perform daily receiving and participate in inventory counts

Role Requirements:

• At least 3 years of experience in a front-line administrative support role
• Strong skills in office procedures such as electronic and paper record management, invoicing, and inventory control
• Excellent English communication skills and situational sensitivity with patients, families, and referral sources
• Self-management and motivation skills; ability to work independently and as part of a team
• Medical terminology experience or education is an asset

Education:

High School diploma required; post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We accommodate needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Applicants requiring accommodations should contact Human Resources at 519-686-2615.

To learn more about our company, please visit our website at www.proresp.com