Customer Service Representative II (Part-time)

City of Ottawa; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

The City of Ottawa is seeking part-time Recreation Facility support staff to deliver a high-quality customer experience. This role involves providing clerical support and assistance in various Recreation facilities, focusing on cash management and program registration. Candidates should be flexible and capable of working various shifts, contributing to a vibrant community atmosphere across the city.

Qualifications

• One year of experience in an administrative role working with the public.
• Completion of a college diploma is desirable.

Responsibilities

• Providing support to the Recreation Facility or programs.
• Managing cash and clerical/administrative tasks.
• Offering general supervision and quality service.

Skills

Communication

Organizational skills

Problem-solving

Customer service

Decision-making

Education

Completion of Grade 11

College diploma in Administration, Recreation or related field (desirable)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Cash Management Systems

Job description

Requisition ID:18072
Department:Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week
Salary Information: $17.200 - $18.205 per hour (2024 rates of pay)
Various Shifts: Days, Evenings, Weekends
Affiliation:CUPE 503 PT Rec & Cult
Location: Various locations
City: Ottawa, ON
Job Category:Recreation, Cultural & Facility Services
Application Close:07/06/2026

JOB SUMMARY

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing support to the Recreation Facility, Arts Centre or programs assigned in functional areas of cash management, clerical/administrative support, technical duties, program registration and information, program support, general supervision, and quality service to our customers.

EDUCATION AND EXPERIENCE

Completion of Grade 11

Minimum of 1 year of experience in an administrative role and working with the public

Completion of college diploma in Administration, Recreation or related field, combined with a minimum of 6 months of experience, is desirable

CERTIFICATIONS AND LICENCES Current Standard First Aid certificate Current CPR - 2-rescuer certificate Current AED Operator certificate AODA Customer Service/IASR Training KNOWLEDGE

• Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications required, (Word, Excel, Presentations, Class, Electronic Cash Management Systems, Microsoft Outlook)
• Office and administrative procedures
• Word processing skills
• Highly developed and effective communication and customer service skills

COMPETENCIES, SKILLS AND ABILITIES

• Excellent organizational skills and an ability to work in a multi-task environment.
• Demonstrated effective decision-making and judgement.
• Able to format documents in various software programs.
• Set up and maintain records and information management systems, hard copy and electronic.
• Ability to work effectively in both a team setting and independently with minimum supervision.
• Demonstrated leadership abilities.
• Ability to relate positively and effectively with a wide diversity of people.
• Understanding of cash management and process systems.
• Problem- solving skills.
• Displays initiative, reliability and flexibility.
• Clear Communication skills.
• Good interpersonal skills.
• Able to work in an environment, which has multiple demands and changing priorities.

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check:The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Veuillez contacter le Centre de service des employés en composant le 613-580-2424, poste 12211, ou en envoyant un message à l’adresse [e-mail].