Customer Service Representative - IH2O

Sure Digital; Calgary; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading company in environmental solutions is seeking Customer Service Representatives in Calgary. This role involves conducting environmental assessments, educating customers on solutions for water issues, and maintaining strong client relationships. Full training is provided, and a competitive compensation package is available, including bonuses and benefits.

Benefits

Full benefits

Attractive bonus structure

Paid training by a certified trainer

Qualifications

• Enthusiastic and motivated individuals are sought to join the team.
• Candidates must have their own vehicle for customer appointments.

Responsibilities

• Conduct in-home environmental solutions testing and assist with customer diagnoses.
• Maintain relationships with customers and generate referral business.
• Process orders and arrange product installations.

Skills

Communication

Customer Engagement

Presentation Skills

Problem-Solving

Job description

As an industry leader in environmental solutions, IH2O is looking for Customer Service Representatives to join our team.

The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation.

Key Areas of Responsibilities :

• You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues.
• Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramine, hard water build-up, and other common city water problems (both natural and man-made).
• Inspect where any required equipment should be installed and calculate installation costs.
• Maintain relationships with customers.
• Engage with members, prospects customers, respond to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.
• Communicate weekly work schedule and lead status to National Sales Manager.
• Perform effective presentations that demonstrate, educate, and entertain customers on our products; offer special promotions, overcome customer objections, and assist customers to make informed decisions.
• Process orders according to established procedures, collect payment from customers and arrange product installation by applicable dealer.
• Participate in company post-sale consumer program; schedule appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.
• Maintain a professional appearance and attitude reflecting the company’s dedication to professionalism.
• Communicate effectively with internal departments to ensure superior customer service.

Job Knowledge, Skills, and Experience :

• No experience is necessary as we will provide you with paid training by a certified trainer.
• We assure all appointments have been properly screened and meet our guidelines for both the client and team member safety.
• All of your appointments will be prearranged, and you will have no quotas to meet. There will be no pressure to sell products to potential clients.
• We provide an extremely competitive compensation package with incentives and bonuses along with full benefits and a pleasant work atmosphere.
• We have current team members that are making six figures in this position. We are looking for enthusiastic and motivated individuals to join our team and grow our business.
• We WORK A NORMAL WORK WEEK. We don't require you to work Statutory Holidays.
• We require candidates to have their own vehicle and provide a professional appearance and possess a great attitude.

Wage $75,000 - $85,000 per year paid on a weekly basis plus benefits and an attractive bonus structure.

This is not a work from home position.

PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER CALGARY AREA AND RESIDE FULL TIME IN CANADA.

PLEASE NOTE : We require candidates to have their own vehicle for this position. Please DO NOT APPLY if you do not have your own car for transportation to and from customer appointments.

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