Customer Service Representative - IH2O

Sure Digital; Calgary; On-site; CAD 75,000 - 85,000; Full time

Job summary

An established industry leader in environmental solutions is seeking enthusiastic Customer Service Representatives to join their dynamic team. This role involves conducting in-home testing, providing effective presentations, and developing lasting relationships with customers. With a focus on professionalism and customer satisfaction, you'll have the opportunity to generate new market opportunities and enjoy a competitive compensation package that includes incentives and bonuses. If you're motivated and eager to grow within a supportive work environment, this full-time position offers the chance to thrive while making a real difference in the community.

Benefits

Paid Training

Full Benefits

Attractive Bonus Structure

Competitive Compensation Package

Qualifications

• No experience necessary; paid training provided.
• Must have a vehicle and a professional appearance.

Responsibilities

• Conduct in-home environmental solutions testing and assist homeowners.
• Engage with customers, respond to referrals, and set appointments.
• Perform presentations to educate customers on products and services.

Skills

Customer Service

Communication Skills

Presentation Skills

Lead Generation

Problem Solving

Education

High School Diploma

Tools

CRM Software

Job description

IH2O

55 Westwinds Crescent NE #111

Calgary, Alberta

T3J 5H2

ih2o.ca

As an industry leader in environmental solutions, IH2O is looking for Customer Service Representatives to join our team.

The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation.

Key Areas of Responsibilities:

1. You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues.
2. Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramine, hard water build-up, and other common city water problems (both natural and man-made).
3. Inspect where any required equipment should be installed and calculate installation costs.
4. Maintain relationships with customers.
5. Engage with members, prospects customers, respond to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.
6. Communicate weekly work schedule and lead status to National Sales Manager.
7. Perform effective presentations that demonstrate, educate, and entertain customers on our products; offer special promotions, overcome customer objections, and assist customers to make informed decisions.
8. Process orders according to established procedures, collect payment from customers and arrange product installation by applicable dealer.
9. Participate in company post-sale consumer program; schedule appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.
10. Maintain a professional appearance and attitude reflecting the company’s dedication to professionalism.
11. Communicate effectively with internal departments to ensure superior customer service.

Job Knowledge, Skills, and Experience:

• No experience is necessary as we will provide you with paid training by a certified trainer.
• We assure all appointments have been properly screened and meet our guidelines for both the client and team member safety.
• All of your appointments will be prearranged, and you will have no quotas to meet. There will be no pressure to sell products to potential clients.
• We provide an extremely competitive compensation package with incentives and bonuses along with full benefits and a pleasant work atmosphere.
• We have current team members that are making six figures in this position. We are looking for enthusiastic and motivated individuals to join our team and grow our business.

- We WORK A NORMAL WORK WEEK. We don't require you to work Statutory Holidays.

- We require candidates to have their own vehicle and provide a professional appearance and possess a great attitude.

Full-time positions available.

Wage $75,000 - $85,000 per year paid on a weekly basis plus benefits and an attractive bonus structure.

This is not a work from home position.

PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER CALGARY AREA AND RESIDE FULL TIME IN CANADA.

PLEASE NOTE: We require candidates to have their own vehicle for this position. Please DO NOT APPLY if you do not have your own car for transportation to and from customer appointments.