Customer Service Representative I

Fraser Valley Regional District; Hope; On-site; CAD 30,000 - 42,000; Part time

Job summary

Fraser Valley Regional District is seeking a part-time Customer Service Representative I at the Hope & Area Recreation Centre. You will welcome visitors, handle cash, and support program registrations and inquiries.

The role emphasizes friendly communication, accuracy with schedules and records, and basic computer skills including MS Word and Excel. A Grade 12 education and a valid driver's license are required, with union wage details of $25.99 per hour.

Qualifications

• Grade 12 or equivalent and office experience.
• Excellent oral communication and professional customer service.
• Strong written communication and cash handling accuracy.
• Ability to quickly learn POS software and MS Word/Excel.

Responsibilities

• Provide high level customer service to facility users.
• Perform cashiering and POS duties.
• Maintain accurate records of recreation programs and schedules.
• Provide clerical support as needed.

Skills

Customer service

Cash handling

POS systems

MS Word

MS Excel

Written comms

Oral communication

Education

Grade 12

Tools

POS database

Job description

Customer Service Representative I

Hope & Area Recreation Centre (PART-Time) (up to 2) Competition #2026-33 August 18, 2026

If you have a passion for recreational programs, fitness or sports of any type, consider turning that passion into a rewarding employment experience. Situated in the central area of Hope, the Hope & Area Recreation Centre serves as a vital community hub. From skating to swimming, to recreation programs and more, our rec centre provides a wide range of recreation services and programs to residents of Hope and FVRD Electoral Areas A and B. We have an exciting opportunity for someone with excellent customer service skills to fill the part-time position of Customer Service Representative I.

People are at the center of everything we do, and we strive to put the needs of those we serve and the employees in the organization at the forefront of our day-to-day work. We are an organization that values teamwork and respect. We are committed to diversity, equity, inclusion, and being representative of the region we serve. We are dedicated to the ongoing process of building relationships and examining our work to ensure that the principles of inclusion, collaboration, and reconciliation are included. If you have a passion for public service and want to make a difference in the lives of those who live, work, and learn in the Fraser Valley, consider coming to work with us.

The Hope & Area Recreation Centre offers an extensive array of recreation services and programs tailored to residents of Hope and neighboring communities. We offer a positive and supportive work environment with an emphasis on collaboration. The successful applicant will be responsible for providing a high level of customer service to users of the facility; performing cashiering and related POS duties; maintaining complete and accurate records of recreation programs, public schedules, and correspondence; and providing clerical support.

The ideal candidate must have:

• Grade 12, plus experience working in an office environment and handling cash;
• Must have excellent oral communication skills and be able to respond to customers in a courteous and professional manner;
• Must have strong written communication skills inclusive of letter writing;
• Must be able to understand and execute cash handling procedures and perform mathematical calculations;
• Must be able to quickly acquire the ability to proficiently utilize the computer and POS database and related applications including MS Word and Excel;
• Must possess a valid Driver's License.

Therate for this union position is $25.99 per hour plus 16% in lieu of benefits.

While we appreciate the interest of all applicants, only those candidates under consideration will be contacted.