26-082 - Event Services Supervisor

City of Maple Ridge; Maple Ridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

The City of Maple Ridge seeks an Event Services Supervisor to lead Front-of-House operations for performances at The ACT Arts Centre in Maple Ridge, BC. You will oversee event services, bar operations, staff and volunteers to ensure safe, efficient and high-quality patron experiences.

With experience in hospitality or theatre Front-of-House, you’ll coordinate bar services, maintain compliance with liquor and safety regulations, and produce event reports while supporting cash handling and

Qualifications

• Post-secondary education in hospitality or related field.
• Recent related experience in event/front-of-house operations.
• Valid Serving It Right certification.
• First Aid Level 1 certification and Food Safe preferred.
• Criminal Record Check satisfactory.

Responsibilities

• Lead Front-of-House operations during performances and events.
• Oversee bar service and support food and beverage coordination.
• Supervise event staff and volunteers, including onboarding.
• Ensure compliance with liquor service, food safety and safety rules.
• Prepare event reports, track inventory, and assist with cash handling.
• Maintain high patron service standards and smooth event delivery.
• Provide hands-on bar support when needed.

Skills

Staff supervision

Customer service

Problem-solving

Liquor service knowledge

POS systems (Square)

Ticketing systems

MS Office (Excel/Outlook/Word)

Education

Post-secondary education in hospitality

Serving It Right certification

Occupational First Aid Level 1

Food Safe certification

Tools

Ticketing systems

Job description

Maple Ridge, British Columbia

EVENT SERVICES SUPERVISOR

POSITION OVERVIEW

Love live events, great service, and keeping things running smoothly behind the scenes? We’re looking for an Event Services Supervisor to lead Front-of-House operations during performances and events at The ACT Arts Centre.In this role, you’ll oversee event services, bar operations, and event staff, including volunteers, to help deliver safe, efficient, and high-quality patron experiences.

What You’ll Do

• Lead Front-of-House operations during performances and events
• Oversee bar service and support food and beverage coordination
• Supervise event staff and volunteers
• Ensure compliance with responsible liquor service, food safety, and health and safety requirements
• Prepare event reports, track inventory, and support cash handling and reconciliation
• Help maintain excellent patron service standards and smooth event delivery
• Provide hands-on bar support as needed

What you bring

• Experience supervising staff in hospitality, events, theatre Front-of-House, bar service, or a similar environment
• Strong customer service, communication, and problem-solving skills
• Knowledge of B.C. liquor service requirements and responsible beverage service
• Experience with POS systems such as Square; ticketing system experience is an asset
• Proficiency with Microsoft Office, especially Excel, Teams, Outlook, and Word
• The ability to stay organized and lead effectively in a fast-paced environment

REQUIRED COMPETENCIES

• Ability to plan, assign, schedule, monitor, and supervise the work of a mid-sized team of staff and volunteers, including providing guidance and on-the-job training.
• Ability to work rotating bar shifts, as required, in accordance with established bar policies and procedures.
• Strong written and verbal communication skills in English.
• Sound knowledge of B.C. Liquor Primary Licence requirements and responsible beverage service standards.
• Working knowledge of point-of-sale systems, including Square; experience with ticketing systems is an asset.
• Proficient in Microsoft Office applications, with particular strength in Excel, Teams, Outlook, and Word.
• Highly organized and effective team leader with strong interpersonal, multitasking, and problem-solving skills, and the ability to make sound decisions in a fast-paced event environment based on operational needs.

REQUIRED QUALIFICATIONS

• Post-secondary education in hospitality, bartending, food services, volunteer management, or a related field, or an equivalent combination of education and relevant experience.
• Recent related experience in customer service, theatre Front-of-House operations, hospitality, bar service, or restaurant service.
• Valid Serving It Right certification.
• Occupational First Aid Level 1 certification.
• Food Safe certification is preferred.
• Satisfactory Criminal Record Check, including a Vulnerable Sector Check.

HOURS OF WORK

This position requires regular evening and weekend availability. The hours of work are approximately 10-15 hours per week. Hours of work will be 4:00 pm – 11:00 pm Monday, Tuesday and Wednesday daytime. Shift lengths normally range from 4 to 6 hours. Additional hours may be required based on operational needs.

ADDITIONAL INFORMATION

This position may also be required to work bartending shifts and perform bartending and concession duties, including preparing and serving alcoholic and non-alcoholic beverages, concession items, and related products before performances, during events, and at intermission, while providing efficient, courteous, and professional customer service.

EQUITY STATEMENT

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [e-mail].

WHAT WE OFFER YOU

The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.

We thank all applicants for their interest, however, only those under consideration will be contacted.