Funding Coordinator I

Force Inspection Services; Edmonton; On-site; CAD 44,000 - 59,000; Full time

Benefits offered by this job

Downtown office location

Onsite gym

Rooftop patio

Job summary

General Bank of Canada is seeking a Funding Coordinator I to join our Retail Operations team in an in-office role. You will review and process retail auto loan documents, ensure AML and policy compliance, and fund loans while delivering exceptional dealership support.

The position requires accuracy, strong data-entry skills, and the ability to work independently within established guidelines. Availability Monday through Saturday is expected.

Qualifications

• High school diploma or equivalent.
• Experience in administration, back-office support, or customer service.
• Proven ability to work in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Review loan documentation for compliance with policies.
• Maintain loan files and log data accurately.
• Process loans and cancellations efficiently.
• Enter, fund, and track loan files daily according to workflows.
• Resolve data inconsistencies and escalate issues as needed.
• Support dealerships via phone and email with courteous service.

Skills

Adaptability

Multitasking

Organizational skills

Communication

Microsoft Office

Education

High school diploma or equivalent

Post-secondary in administration/business/finance

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

• Location 11523 100 Ave NW,Suite #100,Edmonton, AB, T5K 0J8,Canada
• Base Pay $43,911.00 - $59,409.00 / Year
• Employee Type Permanent Fulltime
• Manage Others No

Description

General Bank of Canada (“GBC”) is a Schedule I Chartered Bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Since our entrepreneurial beginnings in the 1950s, we’ve grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across the automotive, aviation, and commercial sectors.

At GBC, our values of Trust, Discipline, People First, and Innovation shape everything we do. Our agile, forward-thinking approach allows us to design smarter, more responsive banking solutions for a rapidly evolving digital world.

We’re proud to be certified as a Great Place to Work for seven consecutive years, reflecting our commitment to a culture where people feel supported, empowered, and inspired to do their best work.

Giving back is part of who we are. Since 1969, our long-standing partnership with United Way has supported meaningful volunteerism, fundraising, and community initiatives that make a lasting difference.

When you join General Bank of Canada, you become part of a team that’s not only shaping the future of banking but also strengthening the communities we serve. And yes, we genuinely love it here, and we think you will too.

The Opportunity

We’re looking for a Funding Coordinator I to join our Retail Operations team and play an important role in our continued growth. At GBC, you won’t just fill a role; you’ll help build what’s next. This is a great opportunity to make a real impact, develop your skills, and grow your career in a dynamic, people-first environment.

Reporting to the Team Lead, Funding & Dealer Services, the Funding Coordinator I is responsible for reviewing and processing retail auto loan documents. Key responsibilities include examining loan documentation, ensuring compliance, and funding loans. The Funding Coordinator I will also provide exceptional customer service to dealerships and support dealer inquiries and address issues via email or phone. A keen eye for detail, strong data entry skills and the ability to work independently, apply critical thinking and make informed decisions within established guidelines are essential for this role, as well as the ability to follow General Bank’s processes, policies and legislative compliance.

• Workplace Model: In-Office
• Working Conditions: Availability to work Monday through Saturday.
• Salary Range:The salary range for this position is $43,911.00 to $59,409.00. Compensation is commensurate with qualifications.
• Deadline to Apply: Posted until Filled

Position Responsibilities

Loan Processing & Administration

• Review all loan documentation from dealerships to ensure compliance with GBC and Anti Money Laundering (AML) policies.
• Maintain loan files by logging relevant loan data in the Bank’s systems, tracking accuracy of customer loan information, and adhering to guidelines.
• Prepare and assist in the processing of all loans or loan cancellations so that records of documentation are maintained in a timely and accurate fashion.
• Review, enter, and fund loan files daily, ensuring adherence to the Bank’s loan workflows, processes, and procedures.
• Identify inconsistent, insufficient, or irregular information in documentation or loan applications that could impact the Bank or the customer, and work with the team lead or manager to resolve these issues.
• Contribute to the achievement of the teams monthly performance goals by maintaining productivity, accuracy and service standards.
• Responsible for creating new manual registrations, lien amendments, renewals, and manual discharges.
• Foster strong relationships with dealership personnel and financial institutions by providing courteous and professional customer service for all phone and email inquiries.
• Resolve escalated issues raised by dealerships through research, clarifying questions and providing alternative solutions that comply with the Bank’s policies and procedures. Support GBC and First Canadian Representatives with inquiries and resolving issues.
• Support the legal team with administration and conducting searches for liens, corporate, and land as required.

Administration

• General administrative duties related to the upkeep of department.
• Responsible for assisting the Manager and Team Leads with back-end tasks, and internal process audits related to Funding & Dealer Services.
• Recommend improvements to policies and procedures to enhance the quickness and efficiency of departmental processes.
• Actively participate in creating a culture of continuous improvement as it relates to the procedures, tasks to ensure we are focused on elevating the experience of our internal partners and external partners at GBC.

What You Bring to the Table

Required Qualifications

• High school diploma or equivalent.
• Previous experience in administration, back-office support, or customer service.
• Proven ability to work in a fast-paced, high-volume environment, with the ability to be flexible, multitask, and work across several systems simultaneously.
• Strong organizational, time management, and prioritization skills, with a high degree of accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Preferred Qualifications

• Post-secondary education in administration, business, finance, or a related field.
• Knowledge and understanding of retail loan products, lending processes, and credit terminology.
• Experience in financial services, indirect automotive financing or a related field.

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We offer the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits, and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses.

Recognized as one of the Best Workplaces for Mental Wellness in 2025 & 2026, we take mental health seriously. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work-life harmony.
• A collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks, including discounts for various products and services.
• Beautiful downtown office location with an onsite gym and the best rooftop patio.
• Engaging social events, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

Diversity, Equity and Inclusion

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

Accessibility

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ( [e-mail] ).

Employment Equity

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

To learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: https://www.generalbank.ca/careers/ .