Customer Service Representative (Full-Time)

XPO; Dorval; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Extended health benefits

Pension plan

Life insurance

Disability coverage

Job summary

XPO is seeking a Customer Service Representative in Dorval, Quebec to support customers with shipment tracking, billing questions, and tariff inquiries. The role involves clerical duties, documentation accuracy, and handling over, short and damaged freight issues on a fast-paced loading dock environment.

Minimum two years of customer service experience, strong computer and 10-key skills, and proficiency with Microsoft Office are required.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills (preferred).

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors; assist customers with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties: answering phones, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

Requisition ID389906-Posted09/22/2026-Canada

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $23.59
• Extended health benefits (medical, dental and vision)
• Pension plan
• Life insurance
• Disability coverage

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errorsAssist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Must be legally eligible to work in Canada. Proof of eligibility will be required in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, Canadian certificate of permanent residence, Canadian open work permit or receipt from Immigration Canada of an application for a post-graduate work permit. Proof of eligibility must be current and valid (not expired, cancelled or voided). Proof of eligibility will be required if an offer of employment is made. Failure to provide proof of eligibility at least six (6) weeks prior to the start date in the offer of employment may result in the offer of employment being rescinded.

We are committed to supporting applicants and employees with disabilities by providing reasonable accommodations throughout the hiring process and during employment.

If you require a reasonable accommodation at any stage of the application, interview or hiring process—or at any time after joining the Company—please contact us at [e-mail] .

All accommodation requests will be handled in accordance with applicable law and our policies.