Customer Service Representative - Fastfrate Group (Lachine)

Clear Destination Inc.; Montreal (administrative region); On-site; CAD 43,000 - 53,000; Full time

Job summary

Fastfrate Group is seeking a Customer Service Representative who serves as the first contact for customers from booking to delivery, coordinating with drivers, planners and sales teams to ensure smooth transit.

Based on the Montreal area (4415 Rue Fairway, Lachine QC, H8T 1B5), this on-site, permanent role offers a salary of CAD 43,000–53,000 per year. The position requires bilingual (French/English) communication, strong organizational skills and a customer-focused mindset.

Qualifications

• Post-Secondary Degree or Diploma.
• Bilingual French and English (written, verbal and comprehension).
• 1-2 years of prior work experience in Customer Service.
• Experience in the transportation industry is considered an asset.
• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.

Responsibilities

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquiry about rates and capacity
• Answer incoming calls and transfer appropriately
• Data entering orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads

Skills

Bilingual French and English

Strong computer skills

Excellent communication skills

Strong organizational skills

Creative problem-solving

Education

Post-Secondary Degree or Diploma

Job description

Role Summary:

Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:

Monday to Friday, 8:30am–5:00pm

Work Arrangement: On-site

Position Type: Non-Union

Employment Status: Permanent

Compensation: $43,000 – $53,000

Work Location & Environment: 4415 Rue Fairway, Lachine QC, H8T 1B5 Office environment

Key Accountabilities:

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquiry about rates and capacity
• Answer incoming calls and transfer appropriately
• Data entering orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads

Qualifications:

• Post-Secondary Degree or Diploma
• Bilingual French and English (written, verbal and comprehension)
• 1-2 years of prior work experience in Customer Service role(s)
• Experience in the transportation industry is considered an asset
• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.