Customer Service Representative (CSR) - Inside Sales

Graybar Canada Limited; Vaughan; Presencial; CAD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No evenings or weekends

TELUS Health Virtual Care

Health and dental benefits

Life & AD&D Insurance

Employee Profit Sharing

Long Term Disability

Group RRSP Matching

Fitness membership

Employee Share Purchase Program

Tuition Reimbursement

Service Awards

Descripción de la vacante

Graybar Canada Limited in Vaughan, ON, is seeking a Customer Service Representative (Inside Sales) to proactively identify customer needs and sell Graybar solutions that ensure total customer satisfaction.

Responsibilities include handling calls, processing orders, pricing, expediting, billing, and providing technical support. A Grade 12 education and strong MS Office skills are required; 1–3 years of related sales experience is an asset.

Formación

• Minimum Grade 12 education; a technical background or post-secondary education is an asset.
• Broad knowledge of the company's products and services; ability to present them to customers.
• 1–3 years of related sales experience is an asset.
• Strong time management and organizational skills required.

Responsabilidades

• Handle incoming and outgoing customer calls professionally; solicit orders from existing customers.
• Coordinate order entry, pricing, expediting, billing, and order maintenance; manage credits and claims.
• Provide technical support to customers and end users; share information for total Graybar solution.
• Assist Account Managers and consult with clients after a sale to resolve issues; provide efficient support.
• Track local competition and market conditions; report to Branch Manager.

Conocimientos

Time management

Organizational skills

Relationship building

Customer service

Troubleshooting

Negotiation

Communication skills

Microsoft Office

Educación

High school diploma

Herramientas

Microsoft Office

Excel

Outlook

Word

PowerPoint

Descripción del empleo

Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Graybar Canada currently has an exciting career opportunity available out of our Vaughan, ONbranch.

Customer Service Representative (CSR) – Inside Sales

Position Summary:

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers afterasale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to theBranch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, thereturn of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Salary Range: $50,000-65,000