Customer Service Representative (CSR) - Inside Sales

Graybar Canada Limited; Greater Sudbury; Presencial; CAD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No Evening or Weekend Shifts

TELUS Health Virtual Care

Health and Dental Benefits

Life & AD&D Insurance

Profit Sharing

Long Term Disability

RRSP Matching

Fitness Membership

Share Purchase Program

Computer Purchase Plan

Tuition Reimbursement

Service Awards

Descripción de la vacante

Graybar Canada Limited in Sudbury, Ontario is hiring a Customer Service Representative (Inside Sales) to proactively identify customer needs and sell Graybar solutions. The role focuses on delivering top‑tier service aligned with corporate goals and revenue targets.

Responsibilities include handling calls, processing orders, pricing, and supporting Account Managers with technical knowledge to provide complete Graybar solutions. Equal opportunity employer; applicants encouraged to apply.

Formación

• Grade 12 education is required; a technical background or post-secondary education is a plus.
• Broad knowledge of Graybar Canada's products and services to present to customers.
• 1–3 years of related sales experience is an asset.
• Excellent time management and organizational skills.
• Strong relationship-building skills to cultivate customer loyalty.
• Excellent spoken and written communication skills.

Responsabilidades

• Handle inbound/outbound calls with courteous, professional service and solicit orders from existing customers.
• Coordinate order entry, pricing, expediting, billing, order maintenance, credits and claims.
• Provide technical support and share information with Account Managers to offer a complete Graybar solution.
• Consult with clients post-sale to resolve issues promptly and efficiently.
• Provide feedback to Branch Manager on market conditions and competition.
• Participate in trainings, branch and sales meetings as requested.
• Keep management informed of stock status and potential new items.
• Address product issues, returns and warranty needs.

Conocimientos

Customer service

Time management

Relationship building

Communication skills

Microsoft Office

Educación

Grade 12 education

Herramientas

Microsoft Office

Descripción del empleo

Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Graybar Canada currently has an exciting career opportunity available out of our Sudbury, ONbranch.

Customer Service Representative (CSR) - Inside Sales

Position Summary:

The Customer Service - Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers afterasale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to theBranch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, thereturn of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Salary range: $50,000-65,000