Customer Service Representative (CSR) - Inside Sales

Graybar Canada; Kitchener; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

No Evening or Weekend Shifts

TELUS Health Virtual Care

Cost shared Health and Dental Benefits

Life & AD&D Insurance

Employee Profit Sharing Program

Long Term Disability Benefits

RRSP Matching

Fitness Membership Program

Employee Share Purchase Program

Tuition Reimbursement Program

Service Awards Program

Job summary

Graybar Canada is seeking a Customer Service Representative (CSR) – Inside Sales for our Kitchener, ON branch. The role focuses on proactively identifying customer needs and selling Graybar solutions to ensure total customer satisfaction.

Responsibilities include handling calls, processing orders, providing pricing and billing support, assisting Account Managers, and resolving post-sale issues while maintaining strong relationships with customers.

Qualifications

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Excellent time management and organizational skills.
• Strong relationship building skills to cultivate and develop customer loyalty.
• Proficient with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
• One to three years of related sales experience considered an asset.

Responsibilities

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to the Branch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, the return of products and warranty situations.
• Other duties may be assigned as needed.

Skills

Customer service

Time management

Relationship building

Communication skills

Education

Grade 12 education

Electrical Engineering Technologist background

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our Kitchener, ONbranch.

Customer Service Representative (CSR) – Inside Sales

Position Summary:

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers afterasale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to the Branch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, the return of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Salary Range: $50,000-55,000