CUSTOMER SERVICE REPRESENTATIVE (CSR) - Burnaby, BC

Graybar Canada; Burnaby; On-site; CAD 52,000 - 75,000; Full time

Job summary

Graybar Canada in Burnaby is seeking a Customer Service – Inside Sales Representative who proactively identifies customer needs and sells Graybar solutions to achieve total customer satisfaction.

This role provides customers with a high level of service and quality care in line with corporate objectives and revenue goals, handling calls, order entry, pricing, expediting, billing, and claims.

Qualifications

• Customer service experience and ability to solicit orders from existing customers.
• Strong problem solving and troubleshooting skills.
• Excellent written and spoken communication.
• Ability to build and maintain customer relationships.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Organizational skills and time management to handle multiple requests.

Responsibilities

• Handle customer calls courteously and solicit orders from existing customers.
• Coordinate order entry, pricing, expediting, billing and claims.
• Provide technical support to customers and end users.
• Consult with clients after sales to resolve issues and provide support.
• Relay customer feedback to the Branch Manager promptly.
• Attend training sessions, branch and sales meetings as requested.
• Monitor local competition and market conditions.
• Track stock items and suggest new stock.
• Address product-related problems including defects and returns.
• Other duties as needed.

Skills

Customer service

Troubleshooting

Relationship building

Negotiation

Time management

Communication

Problem solving

Organizational skills

Education

Grade 12 or higher

Tools

Microsoft Office

Job description

Department / Location:Burnaby, British Columbia

Hiring Manager: Kevin Podmore

Summary:

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a
• Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to the Branch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, the return of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic Electrical and Mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

• This is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships of the position.