Customer Service Advisor - Modern Auto Body

AutoCanada Inc.; Edmonton; Hybrid; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide events

Professional development

Job summary

Modern Auto Body in Edmonton, AB is seeking a Customer Service Advisor to help create appointments for the Loyalty Department and manage lease finance and cash portfolios. The role involves handling calls, scheduling, and updating records.

Ideal candidates have dealership admin experience, strong communication, and comfort with targets. Training is provided for leasing/financing knowledge, MS Office, Google Workspace, and CRM tools. This is a full-time on-site position.

Qualifications

• Experience in dealership sales administration is an asset.
• Strong verbal and written communication with a professional tone.
• Familiarity with automotive leasing and financing is preferred but not mandatory.

Responsibilities

• Answer customer calls and provide answers regarding insurance claims.
• Outbound calls to schedule appointments for Estimates and Repairs.
• Outbound calls to provide status updates to customers.
• Assist with customer appointment check-ins and deliveries.
• Update internal systems with detailed/accurate notes.
• Assist with accounts receivable and in-person customer service.

Skills

Professional communication

CRM knowledge

Microsoft Office

Google Workspace

Detail-oriented

Multitasking

Work authorization (Canada)

Tools

CRM software

Job description

Customer Service Advisor - Modern Auto Body

Full Time Edmonton, AB, CA

3 days ago Requisition ID: 17640

Salary Range: $20.00 To $25.00 Hourly

Join the ride!

Position: Customer Service Advisor

Dealership: Modern Auto Body

Location: Edmonton, AB

Classification: Full Time, Immediate Hire
Salary:$20.00-$25.00/HR

Modern Auto Body is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with accounts receivable
• Assist with in person customer service as well as office work

What are the must-haves…

• Experience in dealership sales administration is an asset
• Professional Communication:Strong verbal (phone & in person) and written skills with a professional tone.
• Comfortable working effectively to meet proposed targets.
• Industry Knowledge:Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
• Tech-Savvy:Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
• Detail-Oriented:Ability to manage multiple tasks efficiently while maintaining high attention to detail.
• Social Media Knowledge:A plus for supporting marketing initiatives.
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.