Customer Service Representative Bilingual

LanceSoft Inc; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the financial sector is seeking contact center representatives to enhance their team due to increased workload. Candidates should possess strong customer service skills and experience in financial industries, along with bilingual proficiency in French. This role emphasizes effective communication, problem-solving, and teamwork.

Qualifications

• 2-4 years of experience in the Financial industry.
• Prior contact center experience is an asset.
• Strong interpersonal and communication skills.

Responsibilities

• Resolving client telephone and email inquiries timely and effectively.
• Recognizing opportunities for cross-selling and referrals.
• Adhering to company goals, policies, and procedures.

Skills

Customer Service

Securities Settlement Procedures

Bilingual (English/French)

Education

Completed CSC Course

Job description

Location Address: Onsite Fully for the 1st Month (moving to 2 days in office)

Duration: 9+ Months

Extension: Potentially

Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.

The Project: Due to an increased workload, the contact center is looking to increase their team to better serve their customer base.

Typical Day in the Role:

• Resolving client telephone and email inquiries timely and effectively
• Using discretion and problem-solving skills to satisfy the requirements of the customer’s request
• Contributing to ideal centre functionality by adhering to goals, policies, and procedures
• Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
• Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team

Must Have Skills:

• 2-4 years of Financial industry experience
• Bilingual in French is a must
• High knowledge regarding procedures surrounding securities settlement
• 2-4 years experience in a Customer Service capacity, particularly in a Contact Center environment, is an asset

Nice to have Skills:

• Previously completed a CSC course

Soft Skills:

• Strong attention to detail, including the ability to recognize risk to the firm
• Comfortable working in an independent environment, including setting and achieving your own goals
• Motivated to utilize strong interpersonal and communication skills with customers and colleagues
• Positive attitude and enthusiasm for learning new tasks and skills to adapt to changing environments
• Effective time-management and prioritization skills to ensure optimum telephone coverage

Best vs Average: The ideal candidate would have prior contact center experience in the Financial Industry and knowledge of Investments and their processes.