Customer Service Representative – After-Sales Service

Bedard Resources; Saint-Jérôme; On-site; CAD 40,000 - 55,000; Full time

Job summary

A renowned Quebec-based manufacturer seeks a customer service professional to maintain and develop client relationships. The role involves handling customer requests, providing technical support, and ensuring smooth operations between departments. Enjoy a stable schedule, four weeks of vacation, and comprehensive benefits.

Benefits

Four weeks of vacation

11 paid holidays

Comprehensive group insurance plan

Employer contributions to group RRSP

Exclusive discounts on furniture

Social and team-building activities

Qualifications

• Solid experience in customer service or after-sales support.
• Bilingual in French and English, effective communication skills.

Responsibilities

• Handle customer requests and provide post-sale technical support.
• Build lasting customer relationships and enter orders into the internal system.
• Coordinate between departments and create technical documentation.

Skills

Customer Service

Bilingualism

Communication

Flexibility

Analytical Skills

Tools

Microsoft Office

Job description

Join us at our LinkedIn space at the SIIQ in Montreal on May 14 and 15!

A customer service position with a renowned Quebec-based manufacturer! Our client is a leading Quebec company known for creating exceptional furniture. With 35 years of success and continuous growth, this dynamic company stands out for its culture focused on innovation, continuous improvement, and employee well-being. Your mission? Maintain, support, and develop relationships with clients.

Tasks

• Handle customer requests: respond to after-sales service calls and emails with efficiency and professionalism.
• Build lasting customer relationships: provide personalized service to maintain a high level of satisfaction.
• Provide post-sale technical support: assist customers with product usage or problem resolution.
• Enter orders into the internal system (Acomba): ensure accurate and timely data entry of customer orders.
• Coordinate between departments: maintain smooth communication between production and customer service to ensure seamless operations.
• Create and update technical documentation: prepare product data sheets and ensure they are consistently up to date.
• Manage promotional materials: coordinate the availability and distribution of marketing materials for clients or events.
• Provide on-site support when needed: go to the production floor to resolve specific issues more effectively.
• Perform any other related tasks.
• Ready to take on new challenges? We’d love to meet you!

Advantages

• A stable daytime schedule that allows you to easily balance work and personal life.
• Four weeks of vacation from your first year: enjoy summer and the holidays with a full plant shutdown.
• 11 paid holidays to extend your time off throughout the year.
• A comprehensive group insurance plan, including medical, dental, and even travel coverage.
• Employer contributions to a group RRSP.
• Exclusive discounts on our high-end furniture—perfect to enhance your home.
• Various social and team-building activities to strengthen the team spirit.
• A company that’s approachable and listens to your ideas—your input truly matters.

Job requirements

• You’re motivated by human interaction and have solid experience in customer service or after-sales support.
• You communicate effectively, both orally and in writing, and always show energy and tact.
• Bilingualism (French and English) is essential, both written and spoken. (70% of the clientele is English-speaking.)
• You’re comfortable with technology, especially Microsoft Office, and at ease with general IT systems.

Desired profile

• You are versatile, flexible, and able to quickly adapt to changes or unexpected situations.
• You have a positive attitude and strong team spirit—building great relationships with clients and colleagues is key for us.
• You are autonomous, show good judgment, and have strong analytical skills, which help you resolve problems efficiently.