Customer Service Representative - ACX Kildonan

AutoCanada; Winnipeg; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation & Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide events

Professional development

Job summary

AutoCanada is seeking a Customer Service Representative for its ACX Kildonan collision centre in Winnipeg. The role focuses on scheduling for the Loyalty Department, handling lease finance and cash portfolios, and delivering exceptional customer service.

You will also support marketing efforts and provide guidance on warranties and updates. You will work closely with Service and Retention teams, use CRM tools to manage leads and appointments, and contribute to KPIs like appointments set and

Qualifications

• Experience in dealership sales administration is an asset.
• Professional communication: strong verbal and written skills with a professional tone.
• Comfortable working effectively to meet proposed targets.
• Industry knowledge: familiarity with automotive leasing and financing is preferred but training provided.
• Tech-savvy: proficient with Microsoft Office, Google Workspace, and CRM tools (training provided).
• Detail-oriented: manage multiple tasks with high attention to detail.

Responsibilities

• Deliver exceptional customer service and uphold quality standards.
• Maintain a high Net Promoter Score through follow-ups and timely reminders.
• Handle inbound and outbound calls to book appointments and engage clients.
• Collaborate with Service and Retention to identify upgrade opportunities.
• Explain residuals, payments, and vehicle upgrades to customers.
• Educate customers on vehicle features and attend training to maintain product knowledge.
• Support marketing campaigns with outreach and phone engagement.
• Generate and analyze performance reports on appointments and interactions.
• Assist with accounts receivable and in-person customer service as needed.

Skills

Customer service

Verbal communication

Written communication

Appointment setting

Phone etiquette

Tools

CRM tools

Microsoft Office

Google Workspace

Job description

Join the ride!

Join the ride!

Position

Customer Service Representative

Collision

ACX Kildonan

Location

Winnipeg, MB

Classification

Full-time, Immediate hire

About the company

ACX Kildonan is part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards.

Your area of focus

This Customer Service Representative role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.
• Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow‑ups, email capture, first service visits, and timely reminders for key lease milestones.
• Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.
• Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.
• Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.
• Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.
• Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.
• Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.
• Demonstrate values and behaviors consistent with the company’s culture.
• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
• Assist with customer appointment check‑ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with accounts receivable
• Assist with in person customer service as well as office work

What Are The Must-haves...

• Experience in dealership sales administration is an asset
• Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
• Comfortable working effectively to meet proposed targets.
• Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
• Tech‑Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
• Detail‑Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
• Social Media Knowledge: A plus for supporting marketing initiatives.
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company‑wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.

As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Can you picture yourself here already?