Customer Service Representative - ACX Dartmouth

AutoCanada; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & service?

Employee and family assistance

Company-wide events and contests

Professional development and growth

Job summary

ACX Dartmouth is seeking a Customer Service Representative to support the Loyalty Department, and handle lease finance and cash portfolios, including booking appointments. You will deliver exceptional service and maintain strong client relationships.

In this role you will answer inbound and outbound calls, use CRM tools, support marketing campaigns, and generate performance reports while aligning with our quality standards. Eligible to work in Canada required.

Qualifications

• Professional communication with customers via phone and in person.
• Ability to meet proposed targets and deadlines.
• Familiarity with automotive industry, leasing and financing is preferred but training provided.
• Proficiency with MS Office, Google Workspace and CRM tools is advantageous.
• Legally authorized to work in Canada.

Responsibilities

• Create appointments for the Loyalty Department and manage lease finance tasks.
• Deliver exceptional customer service and handle inbound/outbound calls.
• Use CRM tools to prospect leads, book appointments, and engage clients.
• Collaborate with Service and Retention teams to identify upgrade opportunities.
• Generate regular performance reports with KPIs such as appointments and conversions.

Skills

Professional communication

Target-driven

CRM skills

Dealership experience

Tech-savvy

Tools

Microsoft Office

Google Workspace

CRM tools

Job description

Join the ride!

Join the ride!

Position: Customer Service Representative

Collision: ACX Dartmouth

Location: Dartmouth, NS

Classification: Full-Time, Immediate hire

ACX Dartmouth is a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards.

Your area of focus.

The Customer Service Representative helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.
• Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones.
• Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.
• Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.
• Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.
• Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.
• Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.
• Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.
• Demonstrate values and behaviors consistent with the company’s culture.

What Are The Must-haves…

• Experience in dealership sales administration is an asset
• Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
• Comfortable working effectively to meet proposed targets.
• Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
• Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
• Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
• Social Media Knowledge: A plus for supporting marketing initiatives.
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. ACX is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Instagram Facebook LinkedIn