Customer Service Representative

City of Windsor; Windsor; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Windsor is seeking a part-time Customer Service Representative for Transit Windsor. This role involves selling fare media and providing detailed customer service to enhance the customer experience. Candidates should possess strong communication and mathematical skills, as well as familiarity with office procedures.

Qualifications

• Excellent communication and customer service skills required.
• Proficient in handling money and excellent mathematical skills.
• Must be self-motivated and able to multitask.

Responsibilities

• Responsible for selling fare media and handling deposits.
• Provides information on routes and fares at the sales counter.
• Maintains online database for lost items and reconciles sales.

Skills

Communication

Customer Service

Mathematical Skills

Education

Ontario Secondary School Graduation Diploma

Tools

Microsoft Suite

Job description

1 week ago Be among the first 25 applicants

JOB POSTING # : 2025-0215

POSTING PERIOD : Wednesday, June 4, 2025 at 8 : 30 AM to Tuesday, June 10, 2025 at 4 : 30 PM

DEPARTMENT : Transit Windsor

UNION : A.T.U. Local 616

POSITION STATUS : Regular Part-Time (up to 24 hours)

OF POSITIONS : Up to 2

RATE OF PAY : $21.52 to $30.74 per hour

SHIFT WORK REQ'D : Yes

DUTIES :

Reporting to the Manager, Sales & Marketing, this position will be responsible for selling fare media, including passes, tickets, and gift certificates; maintains a float, completes deposits and balances on a daily basis; Provides route, schedule, fare and charter information via telephone, email or at the sales counter at Windsor International Transit Terminal. Responds to customer complaints, compliments and suggestions through the company Customer Service Request (CSR) program or via email; Maintains online database for lost and found items and / or passes; Monitors general delivery voice mail and addresses issues on a priority basis; Reconciles monthly pass sales for accounts receivable;; Produces reports and projects as assigned; cash office balancing; Proofreads drafts of schedules and other printed materials; Responsible for maintaining knowledge of all fare media prices for Transit Windsor, as well as policies and procedures pertaining to customer service and sales; Responsible for data input. Responsible to lift items such as cash tray, change box, and boxes. Will perform Corporate Health and Safety duties as outlined in the Canada Labour Code Part II. Will perform other related duties as required

QUALIFICATIONS :

• Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education equivalency
• Must have excellent communication and customer service skills
• Must have excellent mathematical skills and be proficient in handling money
• Must be bondable
• Must be self motivated and willing to work with a limited amount of supervision within a team environment
• Must have proficient computer skills utilizing the Microsoft Suite of products and be able to multitask
• Experience in record keeping and office procedures considered an asset
• May be required to lift 30 lbs

NOTE :

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and / or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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