Customer Service Representative

PAL Airlines; Wabush; In loco; CAD 21.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Great work/life balance

Personal travel privileges

Comprehensive health benefits

Pension Plan with Employer Matching

Employee Stock Purchase Plan

Tuition Assistance Program

Employee and Family Assistance Program

Growth opportunities

Descrizione del lavoro

PAL Airlines is seeking a part-time permanent Customer Service Representative to join our team in Wabush, NL. You will assist travelers through booking, check-in, and boarding while ensuring safety and a positive experience.

We value exceptional service, strong communication, and the ability to work independently or in a team. This role offers benefits and opportunities for growth within PAL Airlines.

Competenze

• Minimum 1 year experience in customer service in a fast-paced environment.
• Ability to fluently speak English and French would be an asset.
• Exceptional customer service skills.
• Excellent written and oral communication skills with strong problem-solving abilities.
• Ability to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to shifting times.

Mansioni

• Assist customers through all phases of their booking, flight check-in, and boarding/deplaning processes in line with policies and safety requirements.
• Ensure safe movement of passengers to and from aircraft and provide extra assistance when needed.
• Provide outstanding customer service to all customers.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Perform administration duties and reporting related to operations of flights (scheduled and charter).
• Coordinate with all departments to ensure a positive travel experience from origin to destination.
• Perform other duties as assigned.

Conoscenze

Customer service

Bilingual (English/French)

Communication

Problem solving

Teamwork

Flexibility

Descrizione del lavoro

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking part-time permanent Customer Service Representatives to join our growing team of committed professionals in Wabush, NL.

Duties and Responsibilities

• Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills, as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

What We Offer

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines